Global Process Lead CTC

Global Process Lead CTC (m,f,d)

ID: 262523

Location: Any Vodafone Location

Role purpose:

The Global Process Lead CTC (GPL) is responsible for setting the vision and design of the Group wide Credit to Collections process across all markets and the relevant central Group entities for these business area to achieve cost to serve and working capital improvement targets.
Historically, collections have been managed locally due to tooling integrated/ adjacent to the native billing stack, individual market regulatory and business landscape considerations and market tailored customer operations support structures. Mixed ownership models by market exist between Customer Operations/CARE, Finance Operations, Finance, Commercial and IT operations. 
There is a renewed urgent opportunity to standardise the CTC process considering the following key factors; Imperative to deliver structural cash flow generation improvement, acceleration of B2B Growth.  The CTC GPL will work closely with the Cashflow Transformation Head to deliver working capital targets for Vodafone.
Working within the GPO function the GPL will drive efficiency, process improvement and transformation over multiple years in alignment with the business owners. The GPL will devise and ensure gradual adoption of a standard process model differentiated between B2B and B2C, ensuring processes are harmonised to established standards across Vodafone over time, while the accountability to deliver the standard process stays with the current business owners.
The GPL will support the SAP Rise programme to deliver a standard system for collections in Vodafone, working closely to implement a revised Core Business Model for CTC.
The CTC GPL will drive improvement in operational excellence and business value of the process, continuing to learn from best practice within the markets. Monitoring compliance to policy and process will also be managed within the GPO team in VSOL. 

Inspiring leadership in a culture of continuous improvement of processes, systems and people are key success factors to drive value for Vodafone and its people. Qualifications for this role include proven experience in credit to collections, strong leadership and strategic planning skills, excellent relationship and performance management abilities, experience with data quality and process improvement methods, and the ability to foster a proactive and continuous improvement culture. 

What you will do

•    Setting the targets and driving the delivery in line with the GPO strategy to deliver cashflow targets
•    Build and drive a strong relationship with LM management and SSC management
•    Develop the GPO forum and its members to move to strong collaborative ways of working and be the pace maker in transforming CTC
•    Senior Stakeholder management to align targets and roadmap and support delivery
•    Assessing budget requirements of the initiatives planned , as a part of the GPO roadmap
•    Define, implement and maintain a harmonised and standardized process framework across local markets and FSSC
•    Realise cross functional exchange and standardization in line with process landscape and management
•    Analyse business needs and processes to develop efficient solutions and conduct respective improvement projects to optimise processes 
•    Translate business needs into qualitative and quantitative measures and track process efficiency and development

What sets you apart

•    Leadership skills and experience in managing virtual and cross-cultural teams in a complex and changing/dynamic operating environment
•    Strong expertise in Finance operating models and E2E operating processes 
•    Commercial Credit Management Knowledge of effective collection on overdue accounts and minimising bad debt write-off with a cost effective collection strategy.  
•    Strong IT/digitisation knowledge and deep understanding of the diverse opportunities around data and technology
•    Proven ability and experience in dealing with and influencing multiple stakeholders on senior level 
•    Expert knowledge of CTC process
•    Experience in telecommunications industry
•    Very strong cooperation, coordination, communication and presentation skills 
•    Deep knowledge and understanding of operational finance processes, finance operating models 
•    Analytical-minded, innovative, adaptable, team player and leader
•    Excellent communication and presentation skills

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.