Key Account Manager
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Role Purpose:
Result -driven Key Account Manager to acquire and retain enterprise customers for Vodacom. The role focuses on driving revenue growth across Fixed, Mobile, M-Pesa, and other Vodacom solutions, while building long-term strategic relationships with key clients.
Key Responsibilities:
•Acquire new enterprise accounts and grow existing ones.
•Achieve monthly and annual sales targets across all product lines.
•Deliver financial KPIs including revenue, margin, and customer retention.
•Build strong relationships with clients and internal teams to ensure service excellence.
•Identify customer needs and propose tailored solutions.
•Monitor competitor strategies and provide insights to win business.
•Maintain churn rate below 5% annually.
Who you are
Key Skills & Experience:
•Proven experience in enterprise sales and relationship management.
•Strong understanding of telecom products (Voice, Data, Fixed Line, M-Pesa).
•Ability to develop customer-centric solutions.
•Excellent networking and C-level engagement skills.
•Financial acumen and understanding of corporate governance.
•Self-motivated, proactive, and able to work under pressure.
Qualifications:
•Bachelor’s degree in Business Administration or related field.
•Minimum 3 years’ experience in sales, marketing, and customer relations.
•Experience managing key accounts and delivering service excellence.
•Fluent in English; multilingual is an advantage.
•Strong computer literacy.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.