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Data and Voice Specialist

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  Tanzania, United Republic of
Date Posted:  8 Oct 2025
Full Time / Part Time: 
Contract Type: 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
To manage and coordinate development, implementation and performance of the company’s voice, data, SMS and Prepaid Fixed Wireless Access (FWA) product portfolios and ensures profitability, market competitiveness, and customer satisfaction through data-driven decision-making, cross-functional collaboration, and continuous innovation.

 

Key accountabilities and decision ownership 
 •Responsible for all Voice, Data and SMS day-to-day KPIs monitoring in terms of analyzing revenue, customers, traffic, PPMB, PPM, ARPU and customer market share.
•Oversee execution of end-to-end campaigns across Voice, SMS, and Data including MPS design, UAT, CXJ, Product communication, post-launch monitoring and documentation.
•Participating in the conceptualization, design, implementation, launching and managing end-to-end voice-calls, data and SMS products as per the roadmap
•Identifying market trends, competition product landscape to evaluate opportunities and risks that define future propositions and promotions that drive customer acquisition and base ring-fencing for Voice-calls, Data & SMS.
•Closely monitoring voice-call, data & SMS Net Promoter Scores (NPS), a measure that tells us how our customers feel about us and their willingness to promote us.
•Delivery of defining the customer insights, target audience, market opportunities, proposition initiatives and customer experience in order to grow NPS, revenue, brand consideration and market share.
•Support Prepaid FWA product innovation, product life-cycle management, customer retention and user experience enhancement.    

 

Who you are

Core competencies, knowledge and experience 
•Data Analysis & Business Intelligence
•Documentation: MPS, CXJ, UAT and Business Case a
•Product and Segment Proposition Strategy and Lifecycle Management
•Customer centric product innovation
•Team player and stakeholder management.

 

Must have technical / professional qualifications: 
•Bachelor’s degree in business, Marketing, commerce, Economics, finance, Actuarial science, telecommunications, or related field 
•3+ years of experience in product management, preferably in telecom or technology sectors.
•Strong analytical skills with experience in pricing, forecasting, and business case development.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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