Product Operation Executive
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose:
• To ensure and support all internal divisions in the effective performance of their operational processes related to M-Pesa products and services.
Key accountabilities and decision ownership:
• Work with IT, Vodafone and other M-Pesa teams; to support upgrades, M-Pesa configuration changes, Change requests and incidents.
• Perform M-Pesa product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams.
• Able to design M-Pesa Product solution as per Business requirements for implementation.
• Support the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations.
• Support the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Pesa systems.
• Monitor SLA on issues resolution as per our internal procedure and Regulator guidelines.
Core competencies, knowledge and experience
• Strong Analytical skills – able to assess M-Pesa system issues with quick resolution.
• Meticulous attention to M-Pesa product design.
• Able to work with speed and high level of accuracy towards M-Pesa configurations and tight deadlines.
• Impeccable ethical standards and conduct.
• Customer focused – passionate about delivery of results to internal and external customers
Must have technical/professional qualifications:
• 3+ years’ experience industry or functional experience.
• Good communication skills with fluency in English & Kiswahili.
• IT background.
• Build and maintain relationships with key stakeholders in the value chain.
• Troubleshooting skills –identify issues, root cause, recommend or implement solutions.
• Project knowledge and experience would be advantageous.
Key performance indicators:
• Accurate and timely implementation of new M-Pesa changes such as Tariffs change and fixes of raised issues.
• Support daily M-Pesa operations - delivery of results and SLAs.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.