Webchat Adviser 32 hours/week - Dewsbury
Location: Dewsbury Vodafone Store (Hybrid)
Salary: £33,000 OTE + bonus package – operational hrs between 8am – 10pm
Hours: 32 hours per week
Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business.
Please note if your application is successful your personal details and application will be shared with our Franchise Partner.
What will you be doing?
Engage with customers confidently through the online platform, fostering rapport and establishing trust with your personalised and friendly communication. - Identify sales opportunities by exploring customer needs and preferences and linking them into the wealth of products and services Vodafone sell - Present persuasive expert recommendations to customers with extensive product and proposition knowledge that you translate into understandable and concise information. - Work towards individual and team sales targets and key metrics. Proactively identifying areas of both strengths and weaknesses to best leverage your knowledge collaboratively and pave paths for self-development.
Who are we looking for?
Multitasking is fundamental to the role as you will be navigating multiple systems whilst handling up to two conversations at the same time. Strong organisational skills that compartmentalise your workflow are key. Attention to detail is required to navigate the sales journeys both conversationally with your customer and through the systems. Maintaining a meticulous nature whilst operating in a fast-paced environment will deliver consistent and compliant results. We operate a wealth of systems, and some sales journeys have complex areas, you will need strong computer literacy and find learning new software comfortable. Due to the pace of the role, a fast typing speed of ≥50 words per minute is a must. A successful candidate will have stellar written communication skills and fluency in English. A strong ability for grammar and spelling and the ability to write engaging, evocative and persuasive language is integral. Sales experience is a bonus, particularly sales experience via written communication, but it is not required for this role. We encourage you to apply if you have a passion for self-development and improvement. We have a wealth of industry knowledge that we leverage to create a supportive environment centered around helping you succeed.
What’s in it for you?
This role offers a competitive salary, along with a bonus package. You will get to work with a fun, diverse and driven team who love what they do and will inspire you to be your very best!