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Hi-Touch Specialist (m/f/d)

Posting Country:  Germany
Date Posted:  16-May-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are passionate about pushing boundaries and discovering innovative ways to connect our customers with their digital societies. We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. Join our journey as we connect for a better future.


Hi-Touch Specialist (m/f/d)
Location: Dresden
Job-ID: 143514


The Vodafone Tech Innovation Center Dresden is Vodafone’s new global center for innovation and co-creation with other top tech world-wide companies, universities and research institutes. The scope of this new hub is to improve peoples' lives by innovating communications and empower businesses for a digital and sustainable future. We use newest technologies such as 5G, 6G, Augmented Reality, Artificial Intelligence, Data Analytics and Security by Design in order to build new products and propositions for health, industry, transport, automotive, agriculture and many more. Dresden is a dynamically growing high tech region in the heart of Europe with a strong industrial focus, excellent research landscape. At the same time Dresden is a great place to live with manifold culture, unspoiled nature and an international and family friendly environment. The ideal spot for creativity and innovation.

As part of our VB2025 strategy we have the ambition to drive significant growth across our strategic global product portfolios of Connectivity, Unified Comms & Mobility. We will achieve this through helping our customers to define their digital transformation journey, generating insights to illuminate innovative ideas, creating amazing experiences for customers achieving cost savings or embracing new collaborative ideas & mindsets. UC &C delivers over 3.5bn of annual revenue globally, 1bn of which this role directly supports & as a team we have an ambition to always exceed the market growth.  


The Hi Touch Team plays a pivotal role in delivering against our strategic B2025 objectives, as we build a brand-new UC&C Centre of Technical Excellence to support the locally based sales teams through coaching & shared best practice. You will be a fixed, unified comms or mobility technical evangelist whose role will be to secure buy in from, and provide support to, the current Vodafone OpCo teams as subject matter experts & customer champions to close major customer deals. You will be confident in leading collaborative & challenging sales conversations with sales leaders & customers across the Vodafone global footprint with strong influencing & sales skills to realise profitable growth & positioning Vodafone as the clear innovation leader.


You will need to be intellectually & technically curious with a genuine passion for finding and implementing innovative solutions that will assist our clients with large scale enterprise UC&C transformations. You will evangelise Vodafone’s fixed, unified comms & mobility portfolios, adding deep technical support and coaching to complex deal qualification, negotiation & closure, be the voice of the customer internally at Vodafone and will collate market insight and promote awareness of our propositions externally via conducting product demonstrations, delivering talks, presentations, speaking at conferences industry events and seminars as a Hi Touch advocate. The role won’t just stop at UC&C. We are keen for our team members to draw on deep industry expertise, insights and experience in areas like Cloud, IOT, Edge Computing, AI, Security and other upcoming disruptive technologies which will help our customers on their digital transformation journeys.   

What will you be doing?

  • become a trusted advisor to our customers and help them connect our UC&C strategy to their business and wider IT strategies
  • serve as UC&C evangelists, consult and provide technical guidance on UC&C solutions, design build, governance security, operations and implementation best practice 
  • own a joint/linked sales targets KPI per geographic region & portfolio
  • develop and maintain a detailed level understanding of the UC&C industry and trends affecting or influencing the marketplace
  • help our customers to define their journey, generating insights to illuminate innovative ideas, creating amazing experiences for customers achieving huge cost savings or embracing new collaborative mindset

It would be nice if you have:


Core competencies, knowledge and experience:

  • technical expertise and experience in either fixed, unified comms or mobility portfolios
  • deep understanding of the Enterprise market, Channels to market, and its various segments globally: SME to MNC, Direct to Indirect
  • excellent communication skills to articulate and influence customers and local sales teams to invest and sell VF’s strategic products
  • commercially astute with experience building P&L’s, ROI, commercial win strategies
  • operate at a senior customer level to proactively influence customers multi-year strategy in line with Vodafone innovation goals


Must have technical / professional qualifications: 

  • 8-10+ years in a technical sales environment
  • technical / business degree/accreditations helpful 
  • multi-lingual – English with German


Severely disabled applicants will be given special consideration if they are equally qualified.


We are filling this position for Vodafone Group Services GmbH.

What’s in it for you?

  • 30 days holiday
  • holiday plus (option to buy additional 10 days)
  • flexible working (up to 75% mobile working possible)
  • company pension (financed by Vodafone)
  • access to our internal learning platform and LinkedIn Learning
  • Vodafone family and friends discount
  • generous global parental leave policy  
  • access to online sport courses
  • car and bike leasing options


Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.