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Vodapro (Tallaght)

Aggregate function:  Commercial
Business Area:  Local Retail
Posting Country:  Ireland
Date Posted:  5 Nov 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who is Vodapro:

 

  • A Vodapro team member is a passionate expert who supports, advises, and empowers our customers to go further with technology; by doing this Vodapro are living embodiments of
  • Vodafone’s brand belief – that technology combined with human spirit, can create a better future for all.  
  • The team understands that a satisfied customer is Vodafone’s biggest investment and should keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.
  • Vodapro is the one place for all customer solutions and provide customers with a digital edge.

List of duties:

 

  • Appointment booking and training sessions for Customers
  • Content Transfer (contacts, photos, messages, etc.) to the new device
  • Walk out Working with New Device
  • Take the lead with digital hybrid journeys in store – driving app penetration and empower customers to self-top up and pay their bills through the my Vodafone app
  • Drive & Promote Trade ins performance within the team
  • Set up accounts (Email, Facebook, iCloud, etc.) and install applications
  • Drive and promote in store Repair service and liaise with onsite Engineer
  • Deep Dive Care issues and take handovers of difficult care escalations
  • Demonstrate device capabilities and learn / train in new features
  • Unlock accounts and reset passwords
  • Unlock device pattern and display code
  • Synchronize data in the cloud (Gmail, iCloud)
  • Troubleshoot device software problems
  • Device software update
  • Be a leader in New Tech launching in Irish Market & Brief local team
  • Work with the team on identifying VAS sales and opportunities 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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