Account Director

Role Purpose

• The development of strategic relationships within our customer’s accounts.
• You will have responsibility for both retention of existing and the growth of additional revenues across both Connectivity and our Strategic Growth Engines (e.g. Cloud, SDWAN, Security, IOT, SaaS) within your Client base.

Key Accountabilities

• Deliver and exceed against all targets. Revenue, Fixed (SOV/AOV), Hero products, Contribution margin and Churn across product lines. 
• Actively drive NPS across your Territory as a core measurement of Customer Satisfaction. Proactively address any Detractors with a focus on addressing any issues and converting to Promoter. 
• Maximises internal network within Vodafone to get results for customers and to ensure effective problem resolution and problem management. 
• Own the bid strategy for the account base and lead internal bid teams for successful submissions of PQQ, RFI, RFP etc. 
• Develop and implement a Buying Centre for each account with a Stakeholder Engagement Plan that develops active relationships across and through each organisation right up to CEO level and that leverages key Vodafone stakeholders across the SLT. 
• Develop a thorough understanding of the Business drivers impacting your customer’s Industry.  
• Identify and understand customer business requirements and use consultative sales strategy to demonstrate the value and partnership that Vodafone brings. 
• Act as a strong customer advocate within VF Business to ensure that all internal stakeholders understand the key challenges in the marketplace.  
• Ability to build strong internal relationships with C suite stakeholders in support of the Sales Plan 
• Developing, negotiating and closing complex ‘Technology & Telco focused’ multi-million-euro opportunities. 
• Drive volume-based deals alongside large complex deals to closures in a timely manner. 
• Develop multi-faceted relationships that enable a deep understanding of the issues and needs of our customer, with the ability to reference the unique Industry Business Drivers impacting same.  
• Demonstrate passion for sales and operational excellence through continuous improvement and driving high standards  
• Accurately forecast each Quarter by Month for all Revenue streams. 
• Collaborate and share with peers

What you need

Must have technical / professional experience/skills:

• Senior sales professional with 5 years ‘plus experience in a strategic complex Tech,Telco or FMCG/Consumer Goods sales role in a highly competitive environment 
• Business acumen, presentation and leadership skills 
• Deep understanding of ICT and digital transformation 
• Strong communication/influencing skills

What you'll get

• Vodafone is pioneering Ireland's gigabit society.
• We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.
• We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
• Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.
• You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
• Our people are at the centre of everything we do.
• We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland.
• Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded.
• We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
• Vodafone is committed to support LGBT+ people at work.
• We are an equal opportunities employer where our people can be at their best.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday.
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
• We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.
• We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work.
• We are an equal opportunities employers where our people can be at their best.
• When you combine Technology and the human spirit, anything is possible.
• And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
• It starts here. It starts with you.
• #LI-HYBRID