Billing Operations Specialist (FTC)
Role Purpose:
The Billing Operations Specialist is responsible for operating Billing Assurance controls across the Equinox (Amdocs) platform. Protecting and driving timely, accurate and clear billing processes.
Essence of Role – Key Accountabilities:
Monitor & assure VF Ireland’s billing streams using best practice billing methods across the Equinox post-paid billing platform (e.g. Invoice Quality Assurance, reconciliations, detailed deep dive/data analysis, risk assessments & process reviews)
Design, develop and operate Billing Assurance controls to provide assurance of completeness, timeliness and accuracy over Vodafone Ireland’s Billing Processes.
Initiate & drive appropriate corrective action liaising with other departments and 3rd parties to resolve billing and customer impacting issues). Influence the business to learn from issues identified in the past to avoid repeat occurrences.
Have strong analytical capabilities to investigate the root cause of anomalies detected as well as the ability to foster cross-functional working relationships to ensure end to end follow up on issues identified.
Work with cross-functional project teams to deliver new products and services minimising the impact on customers and billing)
Carry out reviews & risk assessments of key processes that support VF’s billing to identify improvement opportunities and prioritise Billing activities.
Drive continuous improvements in Billing efficiencies whilst advocating a positive Billing experience and NPS for all customers.
Ensure Billing compliance with end-to-end controls and audit recommendations.
Monitor and manage the performance of VF’s tariff estate.
Understand the complexity of the tariff model and how these match to the system capabilities and limitations.
Develop and implement new reports, measures and analysis to support the Billing function ensuring that processes are extended to cover new products & services.
Drive the Billing strategy and realise improvements by enhancing and automating routine processes and reporting.
Deliver effective Stakeholder Management and communications.
Perform ad-hoc requests as required e.g. analysis requests, impact assessments, Billing activities.
Develop, maintain and publish Key Performance Indicators to measure the completeness accuracy and timeliness of Vodafone Irelands billing processes.
We Are Looking For You, If You Have:
Essential
3 years’ experience in a Telecommunications Environment.
Understanding and have knowledge of telecommunications technologies,
Background in Billing, Billing Assurance, Order Operations or Customer Experience
Billing or Billing Assurance experience.
Excellent influencing and interpersonal skills, with the ability to foster relationships at all levels within the business.
Experience working within a control environment and have process and governance focus.
Strong analytical abilities with attention to detail & high levels of accuracy critical in all aspects of the role.
Highly motivated and a strong passion for identifying issues, investigating and driving them through to resolution.
Results driven, with strong focus on delivery & time management.
Proven experience of analysing high volume transactional data.
Excellent communication skills.
Desirable
Experience in a multinational telecoms company
Experience with Amdocs/EVO(SAP)/Nokia Platforms
Good financial awareness
Knowledge of data mining and statistics
When choosing us……….
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
• Some of the benefits that you will receive along the way are:
• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.
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