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Collections Team Leader

Posting Country:  Ireland
Date Posted:  06-May-2022
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

Role Purpose

The Credit & Collection Lead is responsible for supporting internal management teams in achieving and exceeding key Collections KPIs reporting to the Head of Credit Management.

Key Accountabilities:

Driving cash collections within Mobile and Fixed services, inclusive of both Consumer and Corporate customers. 
The Credit Manager will work closely with Collections Managers in Consumer and Corporate to support and drive performance of KPIs  
support Collections team on various projects and initiatives to drive continuous process transformation 
Manage C Level stakeholders on collections performance and key KPI dependencies with other stakeholders. Develop strategic partnerships across the management team, working closely with internal departments promoting a culture of communication, continuous improvement and Spirit values.
Manage customer disputes to resolution and continuously improve customer experience
Manage cash allocations, bank reconciliations with key stakeholder’s treasury and collections team.
Management and participation in credit risk reviews, regulatory change and audits.

We Are Looking For You, If You Have:

Three to five years’ experience in a Collections Team Leader role 
Project management experience within large multinationals/blue chip company
Commercial mind-set with a strong financial acumen 
Strong problem-solving skills to manage roadblocks and incidents accordingly
Is a self-starter with a strong work ethic, positive attitude and a high energy level.

Please note: This is a Fixed Term Contract for a minimum of 12 months. 

Desirable
Telecommunications experience
Credit Management qualification
Project Management qualifications  
SAP experience 
Member of the IICM

Who we are

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people.  No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When choosing us:

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! 

Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS  a dedicated day off for your birthday
Free Parking 
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you. 

#LI-JB1

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.