Digital In-life Product Owner

Why work for us:

Vodafone is revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We are focused on providing the right solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

Role Purpose

Responsible for defining and owning the digital experience for existing customers across Vodafone’s digital channels, including web and app. The role focuses on improving how customers manage their account, complete service and care tasks, and engage with relevant in-life commercial journeys.

Working as part of a cross-functional team with UX designers, content authors, analysts, developers and business stakeholders, the Product Owner will develop and optimise digital experiences that meet customer needs, deliver commercial and operational value, and support Vodafone’s digital-first strategy.

Essence of Role – Key Accountabilities

• Own and develop the roadmap for existing customer digital experiences across web and app, informed by customer insight, data and business priorities.
• Define, prioritise and manage the product backlog to ensure delivery teams are focused on the highest value opportunities.
• Be accountable for key performance measures such as digital adoption, journey completion, containment, customer satisfaction, engagement, commercial performance and digital experience performance.
• Work closely with UX, engineering, content, analytics and wider business teams to design, deliver and continuously improve customer journeys.
• Use customer behaviour, analytics, research and experimentation to identify pain points and opportunities, and translate these into prioritised actions.
• Lead the optimisation of digital journeys through A/B testing, hypothesis-led experimentation and post-launch performance analysis.
• Partner with operational, support and vendor teams to identify, triage and resolve issues impacting customer experience or commercial performance.
• Balance customer, commercial and technical needs to make informed prioritisation decisions aligned to company strategy.
• Engage and influence stakeholders across the organisation to build alignment, drive a digital-first mindset and ensure clear product direction.
• Ensure delivered experiences meet expected standards for usability, accessibility, performance and compliance.

We are looking for you, if you have:

• Experience as a Product Owner, Product Manager or Digital Product Lead in a web and/or app environment.
• A strong track record of managing and prioritising a product backlog in an agile delivery model.
• Experience using data, customer insight and experimentation to improve digital journeys and outcomes.
• Strong analytical skills, with the ability to understand customer needs and translate them into clear user stories and acceptance criteria.
• Experience delivering digital products or journeys from concept through to launch and ongoing optimisation.
• A strong understanding of the levers that drive customer engagement, self-service adoption, commercial performance and customer satisfaction in digital channels.
• Strong collaboration, communication and stakeholder management skills, with the ability to influence at all levels.
• Experience working with cross-functional teams including UX, engineering, analytics and content.
• Familiarity with tools such as Jira, Adobe Analytics, content management systems and reporting tools; strong Excel and PowerPoint skills are an advantage.
• Experience in telecommunications, digital commerce or customer experience environments would be beneficial.

Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people.  No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!

Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS  a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employer where our people can be at their best.