Strategic Commercial Contract Manager
Why work for us:
At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:
Role Purpose:
The Vodafone Strategic Commercial Contract Manager is accountable for the commercial performance and formal governance of strategic vendors within Vodafone (Vodafone has established a CCM [Commercial Contract Management] framework for reference). This role acts as an escalation point for risks and issues related to performance across all service delivery elements.
Essence of Role – Key Accountabilities:
Build Strong Relationships - Building and leveraging strong and credible relationships with key stakeholders across the business to maximize CCM delivery.
Contract Governance & Management - Reinstate series of governance meetings as outlined in current contract with appropriate stakeholders (key inputs and levels) to review performance and compliance to contractual obligations. Ownership of agenda, minutes and following up on agreed actions to ensure they are closed within agreed timelines.
Driving KPI/SLA Compliance
Continuous measurement, tracking (overall KPI dashboard tracking and assigned KPI ownership) of metrics (and root-cause investigation for under-performance). Ensuring owners are following through on actions items to bring KPI’s to green status.
Timely collection of service credits / rebates associated with KPI under performance.
Drive continuous improvement of KPI stack, always looking for opportunities to improve measures of performance. Continuous questioning, challenging and influencing of local stakeholders to ensure the IMPACT of KPI measures are deliverable, clear and drive increased supplier/Vodafone performance.
Continuous evaluation of a supplier’s compliance to their contractually stated commercial obligations
Risk Monitoring - Thorough understanding, capture and mitigation of contractual risks
Ensuring Transactional Compliance – on-going alignment checks between Finance Business partner to ensure the terms of a contract are delivered from a payments perspective (to prevent errors / over-payments)
Change Management - Adherence to consistent checks and balances during negotiations for change management to ensure the value built into the main agreement is not diluted during a change request.
Dispute Management - Thorough preparation of supporting documents and evidence to facilitate a formal dispute process in the event that issues cannot be resolved during regular interactions with supplier.
Exit/Renewal - Clear communication within Vodafone and to the supplier as contract milestones are reached, sharing and documenting key lessons learned.
Audit Compliance - Be fully accountable for audit compliance of its own area.
Procurement Strategy - Based on CCM knowledge of the local business, the CCM is to be a key contributor to the Procurement Strategies (from analysing current state to executing future contractual requirements), to ensure it is fit for purpose for the VF market.
Drive Demand Optimisation Excellence by questioning, challenging and influencing the future sourcing demand of the local VF market, leveraging global sourcing initiatives where relevant.
We Are Looking For You, If You Have:
Essential
Demonstrates robust business partnering skills: understanding of business, identifies and prioritises stakeholders, builds sustainable relationships to drive increased business performance and best value outcomes.
Project management skills, an understanding of what is required to take a project from idea to business as usual.
Understanding of operational Supply Chain function, preferably 5+ years
Contract negotiation and execution experience
Strong analytical/numerical skills and Data Analysis skills are essential
Be able to show an energetic and innovative approach to problem solving and continuous improvements.
Embraces and drives the change agenda and does not shy away from challenging situations.
Understands the benefit for and promotes cross-functional working.
Understands organisational structure and systems, and the impact of decisions.
Analyse data and generate insights to question and influence local business requirements to optimise demand linked to local business strategy and budget.
Comfortable with technology, able to learn to use new systems quickly
Protects Vodafone's interests by developing commercial contracts based on a thorough understanding of legal and ethical environments. Ensure minimal value leakage for key contracts by ensuring KPI and obligation adherence and risk monitoring.
Solid category management skills: develops a clear understanding of local industry trends, economic, financial and market dynamics, commercial models and demonstrates business foresight to contribute to global category strategy and / or enable delivery of effective sourcing activities.
Desirable
Advanced ability and experience with Microsoft Word, Outlook, Excel and PowerPoint
Who we are:
Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.
We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.
When choosing us……….
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Free Parking
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.
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