Team Lead - Managed Services Operations
Why work for us:
At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:
Role Purpose:
Design, build & operate the Local Vodafone Business Managed Services Operations (Local MSO) team located in Dublin. The Local MSO team lead will build the technical and process capabilities needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence. The Local MSO team will deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements.
He/she will give efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local MSO. He/she will build, lead and develop a managed service for security, cloud and SaaS that will deliver state-of-the art managed, professional and consultancy services. The Local MSO Team Lead will be accountable of the CapEx and OpEx to set the local manged services and will report to the Head of VB Managed Services Operations, working in an international matrix environment.
Essence of Role – Key Accountabilities:
Accountable for the end-to-end set up and delivery of the Local MSO in Ireland, working in partnership with the Central MSO team and other local MSOs, local Vodafone Business and Technology functions.
Accountable to define the technical infrastructure to set up the Local MSO in Dublin.
Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services.
Service and security incident detection and response, forensic analysis and post incident review and improvement
Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets
We Are Looking For You, If You Have:
Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
Preferably with security certifications such as GIAC GCIH, CompTIA Cybersecurity Analyst (CySA+) or
Preferably with cloud certifications such as AWS Solution Architect (SAA-C03) or Azure Administrator Associate (AZ-104) or
Preferably with SaaS certifications such as Microsoft 365 Administrator (MS-102).
Core competencies, knowledge and experience:
Deep understanding of operational concepts and procedures within manged services, with focus in managing and responding to security incidents and service faults.
Experience in managing managed service projects and teams.
Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
Experience in hands-on delivery and operations of services for end customers, managing teams with end-to-end accountability of the customer service.
Experience in setting up new technology/infrastructure to serve a new service portfolio.
Excellent leader of people with ability to build relationships, engage and inspire.
Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
When choosing us:
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
• Some of the benefits that you will receive along the way are:
• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.
#LI-JB1 #LI-Hybrid