VBU Sales Excellence Lead(32575782)

Aggregate function:  Vodafone Business
Business Area:  Local Directorate
Posting Country:  Ireland
Date Posted:  14 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Why work for us:

 

  • At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world.
  • We believe technology is only as powerful as the people using it to create a better tomorrow.

Role Purpose

 

  • As the Sales Excellence Leader for Vodafone Business, you are responsible for defining & implementing strategies for best-in-class sales education - delivering high-impact programmes that drive success for our customer-facing teams, value for our customers, and results for Vodafone. As a leading telecommunications partner for Business customers in Ireland, we are uniquely situated to help advise & shape how companies diversify & enable their businesses with solutions that help them to connect, grow & operate more effectively in a digital age. 
  • In this role, you will formulate and deliver skills frameworks, sales enablement, onboarding and training programmes along with targeted coaching across teams in Vodafone Business, with a particular focus on creating agile and scalable learning solutions for both new hires and existing teams.
  • You will also be the champion for excellence in solution selling, embedding this culture across the Organisation. 
  • This role will partner closely with multiple stakeholders including Sales, Commercial, Marketing, Product, Customer Operations, Delivery, Finance, and the Group Vodafone Learning Organization (VLO) including the Skills AOEs and local VLO team - to contribute to the development of sales education materials that provide knowledge relevant to the entire organization, while also delivering & embedding learning paths and content tailored to specific roles and levels.
  • Through an eco system of teams, partners & stakeholders; you will lead the development and implementation of our business learning strategy to support the delivery of our sales plans to increase the company’s profit, deliver business growth and in turn motivate our employees & partners to hit these goals.

Key accountabilities and decision ownership:

 

  • Definition and implementation of the Vodafone business learning strategy – across customer segments and channels. 
  • Partner with stakeholders across the business to understand learning objectives for both core connectivity and Digital Solutions portfolios. 
  • Deliver high quality training programmes to meet the needs of our team, from onboarding, and throughout their employment life cycle, with a focus on learning solutions that create an exceptional customer experience across Channels. 
  • Lead the delivery and implementation of the proposed learning solutions - performing needs and skills gap analysis to identify opportunities for optimisation.  
  • Engage front line sales and customer account teams for insights and continuous improvement. 
  • Define assessment framework to provide measurable frameworks for Sales Teams for both traditional and virtual learning environments. Defining the standards for sales excellence and supporting accreditations. 
  • Facilitate effective learning review meetings with stakeholders, supported by a strong understanding of key business drivers and definition of roadmap for success for Sales Excellence. 
  • Lead Vodafone Business Sales excellence programmes end-to-end while collaborating and working cross functionally with Sales, Commercial, Marketing, Product, HR, Business Intelligence, Customer Operations, Finance, and VLO.
  • Working with the Local VLO team to ensure all training records, evaluation and learning hours are recorded and reported.

We Are Looking For You, If You Have:

 

Core competencies, knowledge and experience:

  • Excellent sales and solution selling acumen.  
  • Exceptional communication skills including coordination, personal presentation, oral and written communication skills. 
  • Demonstrable ability to creatively conceptualise and deliver technical and functional content. 
  • Experience in formulating quantitative and qualitative measurements in order to implement successful training and performance improvement strategies. 
  • Experience in designing, developing and implementing blended-learning plans & solutions; F2F, Virtual & Digital – e.g. Solution Selling, Leadership, Negotiation, Presentation.
  • Experience collaborating with Subject Matter Experts to develop learning paths and compelling journeys that will enable Sales teams to engage customers. 
  • Self-starter who can break down a challenge, independently define creative solutions and translate into a programme that drives impact at scale. 
  • Experience in a Programme or Project Management role within a matrix organisation. 
  • Excellent and proven Leadership skills, with ability to coach/mentor, challenge and direct/partner teams & individuals to thrive. 
  • Business acumen and commercial understanding in both for Business and Consumer customers is preferred.
  • Strong change management and stakeholder engagement skills with the ability to actively manage risks and define creative solutions. 
  • Capable of driving initiatives within complex business relationships. Manages internal and external relationships, opportunities, time and projects in an organised and documented manner.
  • Inclusive leader who fosters a culture of diversity, belonging and inclusion.

Who We Are..

 

  • Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading totalcommunications provider offering products and services make a real impact in the lives and communities of our customers.
  • As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.
  • We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country,the work we do is at the cutting edge of technology and is constantly evolving.
  • Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlockyour full potential.
  • You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
  • Our people are at the centre of everything we do.We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland.
  • Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
  • Vodafone is committed to support LGBT+ people at work.
  • We are an equal opportunities employer where our people can be at their best.

What we Offer..

 

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

  • Competitive Salary
  • Flexible working (times and location) is part of our culture where your hours can facilitate
  • your personal work-life balance
  • Generous Employer Pension contribution
  • Free Phone Bill – When you join the team, your phone bill is on us! You will also receive
  • mobile phone purchasing discounts
  • Learning and Development – We provide extensive training to all of our employees so
  • they can progress in their careers! There is also the Vodafone University where our
  • employees can gain incredible skills!
  • Exclusive Family and Friends Discounts – Receive additional discounts for you, your
  • Family and Friends on Vodafone Products!
  • 25 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
  • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
  • We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.
  • We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work.
  • We are an equal opportunities employers where our people can be at their best.
  • When you combine Technology and the human spirit, anything is possible.
  • And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
  • It starts here. It starts with you.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.