Senior DevOps Cloud Engineer (f/m/d)

Posting Country: Germany

Date Posted: 15-Mar-2023

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Role title: Senior DevOps & Cloud Engineer (f/m/d)
Function: Digital Products & Portfolio
Band: G, G12
Department: Group Technology
Reports to: Principle Manager - Contact Automation Technology
Location: Düsseldorf/Paddington

Role purpose:

We’re changing how we work to be ready for the future.

Digital is changing our world faster than ever before, and our customers expect and deserve a great experience every time they deal with us online, in a store, speaking or messaging to us which is why we are adopting agile ways of working to become a truly customer centric Digital Telco company.

The Digital products portfolio represents different customer facing digital channels such as Alexa, Google Home as well as social messaging interfaces and chat interfaces to allow our customers to self service everything around their contract management and even more. The heart of this represents the Vodafone global chatbot platform, which is an AI-powered chatbot platform which integrates with several channels to serve a consistent customer experience and your target is to delight our customers with a “wow” effect by making the experience as smooth and intelligent as possible. The platform includes all aspects of an AI powered platform such as Intent Recognition, Dialogue Management as well as machine learning capabilities and integrates with different components in the wider architecture such as Contact Center or API exposure platforms.

The role owner will be responsible for leading the operational activities of the platform, integrating operational best practices, defining and driving operational standards and introducing the latest advances in the DevOps world. All to ensure the continuous availability of the platform and a high quality service to our customers. This includes functional and technical analysis and specification, understanding of platform-specific architecture and the technologies used to build it.

You will be accountable for quality, reliability and performance of assigned platforms and components, the DevOps Engineer needs both analytical as well as hands-on engineering and IT skills.

A key component of this role is to keep abreast of current technology developments within the role scope including handsets, operating systems, business applications, middleware and networks.

An up to date knowledge about Cloud infrastructure, CI/CD and Monitoring approaches is required.

The role includes the ability to understand latest technology trends and convert those into assets. Needless to say that this fast changing space requires an individual being able to adapt quickly and adapt accordingly. A strong international background is required as the role includes working with international teams as well as the Vodafone footprint across different markets.
The role owner will be part of an agile squad and responsible to deliver the solutions to our markets.

Job Responsibility

Key accountabilities and decision ownership:

• Drive Operational Excellence – Be the master mind behind our “zero customer impact” strategy by implementing best technology solutions according to the roadmap of the Global Chatbot Platform Architecture and ensuring the high availability of the platform

• BAU and Complex investigations – Lead and Support the operations team with complex investigations impacting production and non-production environment making sure the committed platform SLAs are not breached. Continuously advance and optimize platform monitoring and failure alerting using data driven insights and best industry practices

• Lead Operations Activities – Support in acceptance testing, go-live of new components for all operational activities, and liaise with relevant parties as required. Lead Operations in performance Assessments and Capacity Planning. Close involvement and tracking of 3rd line vendor support against agreed KPI’s.

• DevOps Mentor - Provide guidance and direction to the operations teams to grow and develop operations skills through training sessions, knowledge sharing and leading by example

• Tooling and Technologies – Assess and introduce latest technologies in the DevOps space to make sure the platform is a lead in the operational space and leverages latest advancements. Stay up-to-date with the latest trends, ideas scouting and knowledge sharing with internal communities

Core competencies, knowledge and experience:

• Deep understanding of the technology stack and digital services as well as upcoming technology trends especially in the DevOps Space

• Expert in managing cloud environments with recognized knowledge (certifications) on AWS

• Solid understanding of, and experience with infrastructure as code, kubernetes clusters and application deployment automation and testing

• Expert Trouble-shooter! Excellent Analytical and problem management skills

• Deep understanding in Agile software development environment and methods. Jira and Confluence a must!

• Experience with scalable networking technologies, microservice architectures and security.

• Experience designing high-traffic, fault-tolerant systems at global scale.

• Strong time-management skills and being comfortable working under pressure

• Self-motivated individual with excellent organisational, presentation and analytical skills

• Ability to independently manage critical situations and handle customers

• Must haves: Jenkins and CI/CD, Scripting Languages, AWS, Instana, Kubernetes/Docker, MongoDB

• Advantageous: Splunk, Azure, Java, Web Servers,

Must have technical / professional qualifications:

Higher education degree in IT/Engineering or related field
Experience in agile methodologies, such as Scrum, Kanban
Experience in delivery and integration of legacy systems in a telecom environment into an API framework

Key performance indicators:

SLAs and Service Improvements
Operational Insights and Automation
Reduction of customer facing incidents

#Groupresourcing

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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