Infrastructure Operations Architect (VOIS)
Role Purpose:
Manage customer demands and guide requestor towards a technical solution and platform (on-prem & cloud) in VCI. This includes:
- Decision on best fitting technology platform
- Drive follow up discussions where necessary
- Support High Level Cost indication
- Creation of solution design
- Logical Design & GIANT Support
- Transfer into Delivery (Project or Standard Service)
- Issue Consultancy Forum Meetings
- Working with VCI teams during project development stages to ensure appropriate delivery solution design support and advice is available to projects during their formative stages.
Key accountabilities and decision ownership:
1. Act as technical Pre-Sales Team for BRMs:
- Responsible for ensuring Technical and Financial advisory (i.e. Feasibility Analysis) to BRM in their Demand assessment, scoping and classification with Local Markets
2. Assess, scope and design (Low-Level Design) target solutions in strict collaboration with 3 delivery HUBs:
- Responsible for GF & LM E2E Solution Design, assess (technical) request categorization & GIANT support.
3. Provide Technical implementation support along project/ program life cycle:
- Collect and translate Infrastructure request requirement into a comprehensive solution design.
- Ensure alignment with Programme & Project Managers to make sure technical resources can build and implement the designed solutions on time and with respect to design quality standards and practices
- Ensure alignment with Tech Pillars to make sure simple demands will be handled by them E2E.
4. Consultancy-Interface to technical pillars, Customers & Product Management
Core competencies, knowledge, and experience:
Pre-Sales:
• Expert knowledge of modern IT technologies: on-premise and/or in Public / Private Cloud within VCI Product Portfolio
o DRCC
o OCI
o CI
o VMWare
o Azure
o AWS
o GCP
o (future technologies tbd)
• Advance knowledge of LAN, WAN, WLAN, Telephony, Storage & Backup, Configuration and administration of Firewalls, switches, routers
• Ability to translate future-state business capabilities and requirements into solution architecture requirements
Design & Delivery:
• Strong IT delivery management background with specific experience in infrastructure implementation
• Low level infrastructure design practices, standards and governance & best practices within data security
• Experience designing and supporting complex network solutions in a large organization
Communication & Way of Working
• Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
• International experience and background in a complex business environment essential as well as ability to work across an international and distributed team
Must have technical / professional qualifications:
• Minimum of 5 years of experience in at least two Infrastructure solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development
• Qualifications on working within Agile & Waterfall project methodologies
- .Fluent English
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