VodafoneThree - Service Designer
Location: Farnborough (onsite)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.
What you’ll do
The Service Designer role involves producing designs for complex opportunities that include multiple towers and products. This includes reviewing solution designs developed by Solution Architects and providing peer reviews to ensure solutions are designed, costed, and documented in line with customer requirements and contracts.
The Service Designer collaborates with Programme and Project Managers in cross-functional and virtual teams, representing all Vodafone ITIL Functions in creating key customer-facing operations material.
Additionally, the Service Designer interfaces directly with customers and third-party suppliers involved in the creation and delivery of each solution. The role requires experience with procurement frameworks and processes associated with both public sector and CNI clients, including awareness of public sector procurement via OJEU and UK Government Frameworks.
- Customer Ops Manual (COM) – Responsible for production and handover into BAU
- Attend pre and post Sales Design workshops and represent the Vodafone ITIL Stakeholders.
- Review Customer Contracts and Requirements documentation to identify gaps and conflicts. This will ensure Contractual Support Compliance.
- Creation of reference service architecture & design models for future opportunities
- Service requirements review and assessment against standard, optional and bespoke offerings
Who you are
- Experienced in creating and writing Operational Processes
- Ability to influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
- Understand the Fixed Product and Support processes
- Must have demonstrable experience of designing and/or delivering complex service solutions
- Must have working knowledge of solution designs which include: SDWAN & IP Networking/ Unified Comms/ LAN/WAN/ Internet Access solutions/ Network Monitoring & Optimisation/ Security solutions/ Mobility and Mobile Data Services/ IT Managed Services
- Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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