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Transformation Specialist

Aggregate function:  Consumer
Business Area:  Local Retail
Posting Country:  United Kingdom
Date Posted:  15 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Location: Field Based - will require travel to different locations across the UK during your working week 
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

Who we are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

The Commercial Operations Transformation team sits within the Consumer Business Unit in Vodafone UK. The purpose of the team is to drive transformation and innovation within Commercial Operations. The team will work closely alongside the Retail and Channel Management teams to implement new ideas and initiatives that will seek to improve customer experience, retention and attraction, whilst driving sales performance.

What you’ll do

You will collaborate closely with cross-functional teams, including Property, Finance and Estate teams, and be able to balance depth of understanding – working through the detail of project deliverables and dependencies – and strategic thinking – maintaining a clear sense of programme objectives that can be articulated to senior leadership. 


Working closely with the Transformation Manager, you will play a pivotal role in supporting the execution of initiatives aimed at enhancing our retail operations and customer experience, primarily concentrating on supporting on the delivery of the future retail distribution portfolio, but with scope to support in other strategic transformation projects.

 

  • Analyse data and provide insights to inform decision making, using tools such as MS Excel
  • Providing retail and store expertise as part of any integration planning
  • Support with creating business cases
  • Work alongside the Property, Finance and Estate teams to deliver a plan for the future retail distribution portfolio
  • Support the planning, execution, and delivery of retail operations transformation projects, ensuring alignment with business objectives and customer needs.
  • Oversee and support in the implementation of new projects within the retail channel, working alongside finance, technology and product teams.

Who you are

  • Familiar with concept of property portfolios and retail franchise models 
  • Excellent at pulling data from MS Excel to tell a story 
  • Ability to manage your own time and work independently 
  • Highly organised, structured and with very strong attention to detail 
  • Highly proficient in MS PowerPoint
  • Stakeholder management and engagement
  • Cross-functional collaboration
  • Excellent communication and presentation skills
     

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together We Can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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