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UK Retail Lead

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  United Kingdom
Date Posted:  17 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Location: Field Based
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

Who we are

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do

This is a fantastic opportunity within Consumer Commercial Operations, leading the UK Retail team. Reporting to the Head of Channel Management, you will be responsible for leading, developing and maximising the sales and commercial performance of Vodafone’s Franchise Partner Programme (~115 partners operating ~400 stores nationwide) and Vodafone flagship stores. 

 

You will lead and develop a team of Territory and Regional Managers to foster and maintain successful partnerships that deliver growth, profitability and excellent customer experience for both Vodafone and our Franchise partners. As such, you will build and maintain an in-depth understanding of Vodafone’s partner model, contracts, propositions, competitors, the UK market, and the commercial levers that drive performance. 

 

You will be an internal and external champion for our Franchise Partner Programme, advocating the importance of our Retail channel and the significant customer and business benefits it delivers. Whether you are sharing best practice, launching a new initiative, or managing cost efficiency, you will actively encourage innovation and align business priorities to drive positive change. 

 

This is an exciting role that provides an opportunity to work across a broad span of functions and play a critical role in delivering the Consumer P&L, outstanding customer experience, and Vodafone’s brand presence on the high street. You will therefore be encouraged to stretch yourself, work at pace, think like a challenger, and deliver for our customers and partners.
 

Who you are

  • High level of strategic thinking to develop the Retail and Franchise partner strategy in line with, and complimentary to, the broader Vodafone distribution strategy.
  • Commercial mind-set with prior experience in sales leadership roles. Sound judgement, based on analysis of quantitative and qualitative data, in complex situations.
  • Strong communication and negotiation skills with a proven track record of success when engaging internally and externally with business owners. 
  • Tenacious with a strong drive for results within a fast-paced environment. 
  • Proven leadership experience with the ability to build highly engaged, motivated, and committed teams. 
  • Highly numerate and analytical, with a strong understanding of different financial models. Proven ability to tackle complex issues quickly and accurately.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together We Can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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