Apply now »

Retail Territory Manager - South

Aggregate function:  Consumer
Business Area:  Local Retail
Posting Country:  United Kingdom
Date Posted:  24 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Retail Territory Manager - South

Location: Field Based – South of England
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Generous salary + Benefits

 

 

Be a part of Vodafone UK Commercial Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

 

 

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

 

What you’ll do

You will lead a team of 4 Regional Managers and be responsible for the commercial performance, customer experience and people engagement across all Vodafone stores in the South of England, both owned and franchised (100+ stores, up to 40 Franchise Partners). 
 
You will collaborate with HQ, and supporting the UK Retail Lead, you will work to review and improve the franchise programme to ensure a leading customer and colleague proposition.
 
As a Brand Custodian, you will safeguard the Vodafone brand and uphold customer service standards. Additionally, you will promote development and encourage cross-functional collaboration within your region, working closely with both direct reports and franchisees
 
Finally, you will relish in supporting and coaching talent as you work across a diverse and inclusive team. The role is fast paced, demanding and requires a great deal of tenacity. However, it is rewarding, fulfilling and will offer an opportunity to harness many skills. Put simply, there has never been a more exciting time to join Vodafone Retail!

 

Who you are

•    You have a relentless focus on the customer. 
•    You have experience leading, coaching, and driving high-performance across retail teams to deliver against KPIs such as revenue and NPS.
•    You have in-depth knowledge and experience of retail and partner/franchise programmes. 
•    You are commercially minded with a data-driven approach. 
•    You have a track record of navigating complex internal stakeholder groups to deliver against a strategy. 

 

 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 
 

What's in it for you

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 
 
 

Together We Can


 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
 
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
 
#vodafoneuk
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »