Acquisition Sales Executive
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
To ensure that SME/SOHO Acquisition channel is meeting customer excellence standards while Create a visible step change versus our competition to gain market share
Job Profile
- Manage team up to 8 outsourced agents to work on achieving Net adds, Voice points, solution and accounts targets
- Managing and distribution sales according to territory to maximize opportunities and capture market share as to increase sales YOY
- Manage Stakeholder at any assigned task or project & spotting and encouraging innovative ideas at teams
- Minimizing and resolving complaints while train 93% quality sales M3, 85 M6 and max 7% no network also training and developing teams to represent and drive Vodafone Digital #1 strategy
- #1 NPS with our #1 acquisitions experience on individual account basis
- Setting and managing sales & customer standards in channel as the 1st customer touch point.
- Interact with all VBU department to check best practises & check it’s doability to enhance CE & sales
- Enhance CE, selling of solution products & quality
- Closing Gaps in strategic solution products to enhance the experience and sales.
- Work closely with channel process, communication and training team to enhance level of information delivered to agents
- Finding work around solutions to enhance sales and creating propositions with both operations team and segments to improve sales and experience
Competencies and Qualifications
- 3 years of experience
- Problem solving skills
- Reporting skills
- Time management
- Presentation skills
- Excellent leadership
- Sales and negotiation skills
- Full awareness about retail structure and related functions
- Results oriented, self-disciplined and organized
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.