E-Commerce Performance & Planning Associate Manager
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
To own the financial planning, performance management, and P&L governance of the E-Commerce function by driving forecast accuracy, commercial insights, and data-driven decision-making. The role partners with business leadership to optimize financial and operational performance, shape strategic priorities, and build scalable planning and analytics capabilities that enable profitable growth and operational excellence.
Job Profile
1. P&L Ownership & Planning Strategy:
• Own forecast accuracy (monthly, quarterly, annual cycles); own scenario planning and financial modelling.
• Quantify business risks and growth opportunities
• Drive performance discipline and accountability across the vertical.
2. Performance & Insight:
• Design and evolve the KPI and performance management system
• Conduct root cause analysis on operational and financial variances; Lead corrective actions.
• Surface systemic issues (not just surface symptoms); influence how the org solves problems
• Translate data into actionable strategic insights for leadership
3. Analytics & Data Strategy:
• Own the analytics vision; define what metrics matter and why for each business segment
• Build dashboards and reporting that answer strategic questions (not just track activity)
• Ensure data quality, consistency, and accessibility across the organization
• Enable teams to self-serve insights; reduce dependency on manual reporting
4. Cross-Functional Strategic Partnership
• Build trusted advisor relationships with finance, operations, marketing, and leadership teams.
• Lead senior stakeholder reviews; present strategic recommendations and resolve conflicts through business logic
• Align cross-functional teams on priorities and measure what matters
5. Operating Model & Capability Building:
• Co-Design and implement modern planning processes, & decision-support dashboards.
• Improve data quality and decision-making speed at vertical scale.
• Build self-service analytics to reduce bottlenecks, scale systems as the business grows
Qualifications and Comptencies
1. Strategic Thinking & Business Acumen: Strong grasp of e-commerce/retail business models, P&L management, and ability to translate strategy into actionable plans.
2. Advanced Analytics & Data Literacy: ability to derive insights from complex datasets and communicate findings clearly.
3. Project Management: Experience designing workflows, managing cross-functional initiatives, and strategic initiatives.
4. Communication & Influence: Excellent presentation skills, ability to influence without authority, and comfort working with C-level stakeholders.
5. Technical Qualifications: Bachelor's degree in Engineering, Finance, Business Administration, or related field; 7+ years in FP&A, business planning, eCommerce or consultancy.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.