Ecommerce Finance Ops Sr Speciaslist
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
To ensure financial accuracy, governance, and operational integrity across E-Commerce fulfilment by overseeing transaction validation, reconciliations, and financial controls. The role partners with cross-functional teams to optimize financial processes, resolve operational discrepancies, and enable efficient, compliant, and scalable E-Commerce operations that support a seamless customer experience.
Job Profile
• Warehouse Transaction Review: Review and validate all warehouse-related financial and operational transactions to ensure completeness, accuracy, and compliance with agreed processes and financial controls.
• Courier Settlement Reconciliation: Reconcile courier bank settlements and payment records against operational shipment and delivery data, identifying discrepancies and ensuring timely resolution with Finance and courier partners.
• Courier Invoice Audit: Review and validate invoices submitted by courier partners against actual shipped/delivered volumes, agreed commercial rates, and contractual terms before approval and payment.
• Shipment Volume & Cost Validation: Perform regular reconciliation between system transactions, shipment volumes, courier records, and invoiced amounts to identify overcharges, missing transactions, duplicate charges, or other discrepancies.
• Refund Payment Management: Manage and coordinate customer/refund-related payments, ensuring requests are properly validated, processed, tracked, and reconciled within the required timelines.
• Invoice & PO Process Management: Coordinate the submission and validation of supplier/courier invoices required to generate Purchase Orders (POs), ensuring all supporting documentation and approvals are complete.
• Procurement & Catalogue Price Validation: Work closely with Procurement to review catalogue prices, identify discrepancies between agreed prices and system prices, and ensure accurate pricing is maintained across relevant systems.
• Financial Controls & Audit Readiness: Maintain accurate supporting documentation and audit trails for transactions, invoices, settlements, refunds, and POs, ensuring compliance with internal policies and controls.
• PO Documentation & Archiving: Ensure approved POs and relevant supporting documents are properly archived and shared with Decision Support for reporting, tracking, and future reference.
• Discrepancy Management: Investigate financial and operational discrepancies, identify root causes, coordinate corrective actions with relevant stakeholders, and ensure issues are closed within agreed timelines.
• Cross-Functional Coordination: Act as the key Finance Operations interface with Warehousing, Logistics/Couriers, Procurement, Finance, Decision Support, and Operations teams to ensure accurate and timely financial processing.
• Decision Ownership: Own the validation and reconciliation decisions within the defined financial controls, including invoice approval recommendations, settlement discrepancies, refund validation, PO documentation, and escalation of financial exceptions.
Comptencies and Qualifications
Must have technical / professional qualifications:
1.Financial Operations & Reconciliation
Strong understanding of transaction reconciliation, settlements, invoice validation, payment processes, financial controls, and account/transaction matching.
2.Invoice & Vendor/Courier Management
Experience reviewing supplier or logistics invoices against operational volumes, commercial agreements, rates, and supporting documentation.
3.Data Analysis & Attention to Detail
Strong analytical skills with a high level of accuracy and attention to detail when handling large transaction volumes, financial data, and discrepancies.
4.Process & Control Management
Ability to identify financial/process gaps, investigate discrepancies, maintain audit trails, and ensure adherence to internal controls and procedures.
5.Cross-Functional Stakeholder Management
Ability to coordinate effectively with Finance, Procurement, Logistics, Warehousing, Couriers, Operations, and Decision Support teams to resolve issues and maintain accurate financial records.
Must Have Technical / Professional Qualifications:
•Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
•2+ years of relevant experience in Finance Operations, Accounts Payable, Reconciliation, Logistics Finance, Shared Services, or a similar role.
•Strong experience in invoice validation, reconciliation, settlements, payment processing, and financial transaction review.
•Advanced Excel skills, including lookups, pivot tables, data reconciliation, and large-volume transaction analysis.
•Strong understanding of financial controls, audit requirements, PO/invoice processes, and documentation management.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.