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Financial Services Operations Specialist

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  Egypt
Date Posted:  13 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Financial Services Operations Specialist is responsible for looking after product KPI’s in terms of Set Ops process for product, supporting model, overlooking on reconciliation, and Full Ops cycle E2E.

Job Profile

  • Process & Modelling: responsible for overseeing and optimizing card payment processing systems, ensuring security and compliance with regulatory standards, and supporting the development and management of card payment products and services
  • Support model: Oversee the daily operations of card payment processing systems. Ensure that all internal & external stakeholders have the proper tools to support the customers. Provide training and support to internal teams on card payment processes and systems.
  • Stakeholder Alignment: Work closely with different functions in Vodafone to align on product propositions, ensure all decisions are in line with broader company objectives and collaborate with cross-functional teams to ensure seamless execution.
  • Act as the primary liaison between various stakeholders, including tech teams, regulatory teams, CC & etc..
  • Full Ops Cycle: Collaborate with product teams to develop, enhance, and launch new card payment products and services.
  • Agile Environment: Operate within an agile framework, contributing to sprint planning, and iterative development processes    Core competencies, knowledge, and experience:
  • Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders at all levels This including effectively presentations with Microsoft Office
  • Stakeholder Management: Proven ability to manage relationships with a wide range of stakeholders, ensuring alignment and collaboration across teams
  • Agile Methodology: Experience working in an agile environment is a plus, with an understanding of sprint planning, iterative development, and cross-functional team collaboration
  • Product awareness: Card Issuance, LCM, four party model, CNP transaction, reconciliation/clearing/ settlement & Tokenization

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Competencies and Qualifications

  • Bachelor’s degree in accounting, Business, or a related field
  • 1-2 years of experience in banking or fintech role
  • Proven track record of successful product ownership
  • Solid Knowledge of Microsoft Office especially Excel & PowerPoint
  • Process & Modelling: responsible for overseeing and optimizing card payment processing systems, ensuring security and compliance with regulatory standards, and supporting the development and management of card payment products and services
  • Support model: Oversee the daily operations of card payment processing systems. Ensure that all internal & external stakeholders have the proper tools to support the customers. Provide training and support to internal teams on card payment processes and systems.
  • Stakeholder Alignment: Work closely with different functions in Vodafone to align on product propositions, ensure all decisions are in line with broader company objectives and collaborate with cross-functional teams to ensure seamless execution. Act as the primary liaison between various stakeholders, including tech teams, regulatory teams, CC & etc..
  • Full Ops Cycle: Collaborate with product teams to develop, enhance, and launch new card payment products and services.
  • Agile Environment: Operate within an agile framework, contributing to sprint planning, and iterative development processes    Core competencies, knowledge, and experience:
  • Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders at all levels This including effectively presentations with Microsoft Office
  • Stakeholder Management: Proven ability to manage relationships with a wide range of stakeholders, ensuring alignment and collaboration across teams
  • Agile Methodology: Experience working in an agile environment is a plus, with an understanding of sprint planning, iterative development, and cross-functional team collaboration
  • Product awareness: Card Issuance, LCM, four party model, CNP transaction, reconciliation/clearing/ settlement & Toke

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »