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Governance Team Analyst

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  Egypt
Date Posted:  25 Sept 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The Governance Team Agent is a critical role within the Vodafone Business Unit, commercial excellence team responsible for ensuring the integrity, performance, and strategic alignment of products and solutions. This individual will act as a guardian of system health and process compliance by creating key performance dashboards, identifying systemic issues, and implementing preventive measures to minimize revenue loss and system misuse.

Job Role

1. Performance Management & Reporting

  • Dashboard Creation: Design, develop, and maintain comprehensive dashboards for products and solutions using tools such as Excel and Power BI. These dashboards will track SLA (Service Level Agreement) and delivery performance, providing a clear, real-time view of operational efficiency.
  • Reporting Templates: Create and manage standardized reporting templates to track the performance of various business stakeholders.
  • Mobility Offer Governance: Act as a governance focal point for all mobility offers, ensuring they align with business rules and system capabilities.

2. System & Process Improvement

  • System Gap Analysis: Proactively identify gaps and inconsistencies within the system that could lead to operational failures or inefficiencies.
  • Solution Design: Design and propose effective solutions to improve system performance and prevent future issues.
  • Preventive Actions: Investigate revenue loss incidents and design preventive actions to mitigate future financial impact.

3. Compliance & Auditing

  • Misuse Escalation: Actively monitor for and escalate cases of system misuse or human error to the relevant teams.
  • Waive Case Investigation: Investigate the root causes of solutions waive cases and develop preventive actions to address the underlying issues.

 

Qualifications and Competencies

  • 3 or more years of experience 
  • Reporting and Analysis
  • Excel and Power BI usage
  • Problem-Solving Skills
  • Detail Oriented
  • Analytical Skills
  • Communication Skills 
  • Stakeholder Management
  • Process Acumen

 

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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