Service Provider Technical Relations Sr.
Role Purpose
Handles technical operations and transactions involving Telecom Egypt operations
Role Profile
- Works with Technology team in implementing SLA’s, attend review meetings, engage in escalations, follow up on performance and new agreements with technology, Commercial departments finance, and Legal team.
- Works continuously & actively in maintaining the healthy relationship with the major stakeholders within VF and at the same time with Telecom Egypt on the middle management level.
- Attends and Participates in monthly operation meetings with Telecom Egypt management to review TE performance versus the signed agreements.
- Able to carry on escalations between Vodafone and TE and work with the different stake holders within VF & TE to resolve it.
- Establishes and implements governance measures between VF and other operators
- Attentive to all TE related activities and report them immediately to the upper management.
Competencies and Qualifications
Core competencies, knowledge and experience:
- Strong communication skills
- Excellent Presentation skills.
- Attentive and able to work within a team
- Ability to work under pressure.
- Ability to assess and take initiatives
Must have technical / professional qualifications:
• Min 10 years of experience
• Must have Very good Technical & commercial backgrounds and is aware of the current and up to date technologies in fixed and mobile networks
• Strong communication and influencing skills, and able to build cross functional strong relationships
• Successful track record, preferably through achievement and results.
• Strong Negotiation skills
• Very good problem-solving skills with demonstrable ability to manage
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.