Programme Coordinator
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
• Enable and coordinate priority initiatives within customer programmes.
• Act as the central point of contact for the customer across their management team and wider community.
• Analyse and prepare KPI reports, proposing relevant actions and insights.
• Offer governance support and monitor execution of key programmes.
• Develop regular presentations for Programme Managers and senior leadership, including C‑level stakeholders.
• Support Programme Managers in creating and maintaining online presence and communication channels (e.g., Workplace, SharePoint).
• Contribute to additional projects and programmes across the year based on business needs.
• Help prepare strategic customer review meetings and management workshops, including agendas and supporting materials.
• Track and follow up on all management team action points.
• Participate actively in cross‑functional organisational initiatives such as business process optimisation and efficiency programmes.
Who you are
• Strong experience working with senior leadership and stakeholder communities.
• Excellent communication skills with the ability to navigate diverse viewpoints and interests.
• Understanding of operational processes and standards (e.g., ITIL).
• Fluent in English.
• Experience working in large, multinational, matrix‑structured organisations.
• Strong stakeholder management capability.
• Proactive, data‑driven approach to decision-making.
• Flexibility in planning, prioritising, and balancing various customer and commercial needs.
• Knowledge of project management principles.
Technical/Professional Qualifications:
• Degree in Networking/Computer Science, Business Management, Engineering, or relevant professional experience.
• Advanced expertise in programme/project management methodologies (MSP, PRINCE2, PMI).
• Up‑to‑date certifications in Agile methodologies with working knowledge of SAFe and SCRUM.
• Familiarity with Agile collaboration platforms (e.g., Jira, Mural).
Not a Perfect Fit?
What’s in it for you
• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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