Platform Specialist
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
What you will do
• Configure and manage platform components including user permissions, workflows, data structures, and integrations.
• Apply and maintain configuration standards to ensure consistency and operational efficiency.
• Monitor and enhance platform performance by identifying and resolving issues and applying best practices.
• Conduct periodic configuration audits to ensure data accuracy, system reliability, and alignment with business objectives.
• Integrate third‑party tools and services to extend platform capabilities and support new requirements.
• Customise platform features to adapt to process changes or introduce new functionalities.
• Collaborate with quality assurance teams on testing scenarios and participate in platform testing.
• Document all configurations, updates, and customisations for audit and operational continuity.
• Provide training and guidance to users and support teams on new features, updates, or best practices.
• Work closely with IT, operations, and customer support teams to understand business requirements and translate them into efficient technical solutions.
• Comply with Internal Regulations and occupational health and safety standards to ensure a safe working environment.
Who you are
• Strong understanding of databases and information systems.
• Experience with integrations, APIs, scripting, or database management.
• Background in integrated information systems.
• Approximately 2 years of experience in Information Technology; 1 year in a similar platform or system engineering role is preferred.
• Innovative, conceptual, and forward‑thinking mindset.
• Effective communication, decision‑making, coordination, and negotiation skills.
• Holds Technical University Studies (technical degree).
• Able to carry out work in compliance with occupational health and safety legislation and internal standards.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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