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Service Support Integration Manager

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  10 Feb 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

We are looking for a Service Support Integration Specialist to own the technical integration and operational stability of complex enterprise services, from early demand intake through delivery and into live operations.

You’ll sit at the crossroads of delivery, integration, and live support, with real ownership and real impact. If you enjoy keeping complex systems aligned, stable, and moving forward — this role is for you.

What you’ll do

  • Own end-to-end service integration across development, testing, and support.
  • Act as the main technical point of contact for changes, incidents, and escalations.
  • Validate and shape incoming demands early, ensuring feasibility and clear technical direction.
  • Coordinate multiple teams and partners to ensure smooth delivery and stable operations.
  • Drive issue resolution and crisis management when things don’t go as planned.
  • Ensure services are well-documented, tested, and production-ready.

Who you are

  • Solid understanding of enterprise systems, integrations, and operational support
  • Proven ability to manage incidents, escalations, and complex dependencies
  • Confidence working with senior stakeholders and cross-functional teams
  • Pragmatic mindset: you know when to go deep and when to unblock fast

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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