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CVM Strategy&Channel Lead-Postpaid Commitment Squad

Posting Country:  Turkey
Date Posted:  29-Jul-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description


 Join our journey as we connect for a better future. Ready?
                                                                                                      
 We are looking for a CVM Strategy & Channel Lead-Postpaid Commitment Squad.
 

  #Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

ROLE PURPOSE

•    Purpose of the Commitment Squad is to drive value growth by providing a commercial ready base and boost managed migrations thru recommitment, in contract retention and contracting activities, with insight and data driven strategy yet assure a sustainable customer base.
•    Lead the Postpaid Churn journeys, aiming to achieve monthly postpaid churn target, migration revenue thru commitment journeys, and improve share of digital  
•    Lead the real time trigger roadmap aiming to maximise real time engagement with our customers finding relevant churn triggers and acting real time.
•    Lead the AI programme, maximising the adoption of AI in churn activities, for offer, channel, activity and script selection.  
 

Job Responsibility

Your Place in the team


•    Defines target group (who) and customer journey in MCCM (how), working closely with Big Data and commercial lead to define offers (what) and channel lead to define channel orchestration (where), as well as decision architects to make sure relevant developments are made
•    Design and enrich new tracks contributing to value increase with structured matrixes, prepare BTL offers for the tracks, ensure flawless operationalization and make necessary changes when necessary
•    Main operations are Recommitment, In contract retention, contracting, micro segmentation, real time triggered journeys.
 

We are looking for you if you have

•    BSc. degree in business administration, industrial engineering, economics or similar fields of engineering
•    Experience in Telecommunication sector at marketing and/or commercial roles
•    Strong written, verbal communication skills & interpersonal skills both in English and Turkish
•    Ambitious & competitive professional with high personal drive & leadership attitudes
•    Highly proactive, have a strong can-do attitude
•    Resilient while working in competitive & rapidly changing environments
•    Comfortable in problem solving & decision making
•    Good team player, have social skills that enables collaboration closely and easily with core team members and stakeholders
•    Strong coaching skills and enthusiastic about transferring his/her knowledge
•    Target and result oriented
•    Having leadership skills to manage and coordinate
•    Ability to negotiate,persuade and influence sales team
•    Strong relationship management
•    Ability to build a network in other departments of company
•    Strong analytical skills, results-driven and delivery-focused

This role has a #hybrid working model


Get to know us

 
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

 

Diversity and Inclusion

 

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

#LI-Hybrid 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.