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Chapter Lead-Human Assisted Channels Engineering

Posting Country:  Turkey
Date Posted:  27-Jul-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.



Join our journey as we connect for a better future. Ready?
 We are looking for a Chapter Lead-Human Assisted Channels Engineering.




Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.




•    Lead Human Assisted Channels Solutions Chapter
•    Work with team members to increase their competence on software design and development
•    To be a part of solution in terms of solution of project in her/his responsibility.
•    Work with related squad product owners, business owners to follow up performance of team members

Job Responsibility

Your Place In The Team

•    Acting as lead for Human Assisted Channels, products and services within Engineering Tribe by leading Solution Team
•    Responsible for managing the performance and development of the Squad members belonging to the Chapter and champions functional excellence
•    This role coordinates knowledge sharing and improved interactions between roles within its own Chapter, similar Chapters within the Tribe and across Tribes respectively. 
•    Responsible for owning, leading, and driving the relevant experts / specialists sitting across squads / scrums.
•    As the most senior professional, of a chapter, the Chapter Lead is tasked with developing the skills of all chapter members; has line management responsibilities and helps stimulate innovation, ensuring industry trends are being reflected within Vodafone
•    To ensure the service delivery is meeting the business and operational standards
•    Implementing CI/CD for related domain
•    Defines the professional standards/work methodology in the chapter 
•    Leads and develops the abilities and skills of the members of the chapter, increasing their productivity in the delivery of value for clients;
•    Defines processes of interaction, transfer of knowledge and tool sharing among the members of the chapter;
•    Holds responsibility for the performance evaluation of the members of the chapter regarding their personal development;
•    Works with the Tribe Lead to provide workforce planning, to include recruitment and development;
•    Participates as an expert, solving complex problems related to area of expertise on an ad-hoc basis with other teams within the Tribe;
•    Acts as servant leader, rather than line manager, maturing the organisation readiness, as opposed to controlling the work;
•    Establishes regular feedback sessions and owns the PD cycle for chapter members; Acts as a mentor for the specialist resources within their practice, helping them grow in expertise and experience new areas.

We are looking for you if you have


•    10+ years of software analysis/design/development/engineering experience
•    Experience in management
•    Telecommunication experience is a plus
•    In depth understanding of the full software development lifecycle
•    Has a deep knowledge of software technology and development processes, tools and techniques, particularly Scrum, Kanban, CI/CD
•    Experience on Agile methodologies.
•    Experience on Micro-service architecture and opensource technologies 
•    Experience on Mobile Application Development
•    Experience on Vendor Management/Relations
•    Experience in building high-performance teams and scalable best engineering practices
•    Ability to a systematic, disciplined and analytical approach to problem solving
•    Result oriented, strongly motivated leader with excellent interpersonal communication and negotiation skills
•    Eagerness for quality and continuous improvement of processes
•    Ability to work under pressure and tight deadlines
•    Very good level of English


Get to know us


If you want to know more about us and what we do, then visit our website:




Diversity and Inclusion


At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.