Collection&Invoicing Ops. Senior Spec.

Describe

Your dream job does exist.  

Discover it at Vodafone!
                                                                                                      
We are looking for Collection & Invoicing Operations Senior Specialist

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.   
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.  
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

 
Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

•    Earn customer loyalty: Small things do matter. 
•    Experiment, learn fast: Just take the chance. 
•    Create the future: That’s possible. 
•    Get it done, together: It’s up to each of us to make it happen.
 
Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 
Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite:  Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began  by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
 

Why is this role really critical to us?

•    Operation and management of Vodafone collection system
•    Running and managing the legal tracking system
•    Managing the invoicing infrastructure
•    Dunning operation and management
•    Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,VodafoneTV, Vodafone Sigorta,...)  customers’ like E-fatura ,E-Arşiv , E-defter  production process.
•    Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
•    Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation .
 

How will you spend your time at Vodafone?

•    Ensures successful operation and coordination of billing operation services
•    Ensures successful operation and coordination of collection & dunning operation services
•    Provides multi-level technical support for diagnosing, reproducing and billing services operation service issues
•    As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
•    Provides recommendations to improve and address/lead critical issues and root cause analysis. 
•    Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
•    Identifies scalabilty, performance and integration issues and proposes optimal solutions.
•    Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
•    Provides technical guidance and recommendations to other team members.
•    Works as on-call support to provide 7*24 support when it is necessary.
•    Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
•    Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
•    Provides standardization / automation of technical processes. 
•    Deploys new products and services.
•    Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
•    Reports to stakeholders on product performance and supplier/partner performance.

You are just the person we’ve been looking for, if you have:

•    Minimum 3 years experince,
•    Good knowledge of collection, dunning applications’ design and operations.
•    Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
•    Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
•    High level of expertise in service incident handling and troubleshooting
•    Experience of handling high frequency streaming data for real time analysis and reporting.
•    Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
•    Good command of English.
•    Significant experience in using SQL , PL/SQL .
•    Significant experience in UNIX and shell scripting.
•    Basic knowledge of Oracle database administration.
•    Ability to use analytical, network security, network monitoring, and administration software programs.
•    Ability to work in flexible work hours under pressure and tight deadlines.
•    Having strong analytical skills.

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details.