DevOps Lead Engineer -Charging

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Responsible for low level operational process design, dimensioning, budgeting and strategic planning contribution

• Coordinates and takes SPOC role on behalf of Engineering organization for large projects

• Coordinates and communicates large scale projects, design changes and swap projects and critical service launch operations

• Supports team and vendor ecosystem for cooperated problem management Works

• Ensures excellence of operation, coordination and inter-domain alignment of charging engineering services.

• Coordinates and takes SPOC role on behalf of Engineering organization for large projects

• Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging engineering service issues

• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.

• Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains

• Actively contributes to and leads troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.

• Identifies dimensioning, performance and integration issues and proposes optimal solutions. Tracks solution actions.

• Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.

• Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.

• Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.

• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.

• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.

• Provides standardization / automation of technical processes.

• Deploys new products and services.

• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.

• Reports to stakeholders on product performance and supplier/partner performance.

• Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.

• Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.

• Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.

Who you are

• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.

• Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures

• High level of expertise in service incident handling, troubleshooting and root cause analysis.

• Experience of handling high frequency streaming data for real time analysis and reporting.

• Good knowledge of statistical Analysis (distribution analysis, correlation, variance)

• Good command of English.

• Good understanding of multi-discipline telecommunications and IT big picture.

• Significant experience in using SQL , PL/SQL .

• Significant experience in UNIX and shell scripting.

• Significant experience on diameter and SS7 signalling

• Significant knowledge of Oracle database administration.

• Ability to use analytics, network security, network monitoring and administration software programs.

• Ability to work in flexible work hours under pressure and tight deadlines.

• Having strong coordination, analytical and communication skills.

• Experience in benchmarking and budgeting.

• Strong solution design and solution architecture skills.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.