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Enterprise Services Management Senior Manager (Customer Operation Department)

Aggregate function:  Commercial
Business Area:  Local CARE
Posting Country:  Türkiye
Date Posted:  21 Sep 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Develop and execute operational strategies aligned with  COPS and VBU leadership team, ensuring timely and budget compliant delivery
Proactively contribute to developing processes and standards aimes to improving efficiency
Ensure operational procedures, processes and practices are maintained to consistently achieve optimal performance and customer satisfaction
Responsible for management of customer relationship and operations driven growth
Determine the necessary strategy and provide all organisation to give service to actual and potential customers 
Controls manpower, revenues and expenses
Build a team of extended management for an effective operations and people management.
Define operational and commercial KPIs 
Give operational/tactical decisions and responsible for the effectiveness of all related operational results,

Who you are

Experience in supporting heterogeneous groups of people
Perceives high leadership attention and excellent communication skills with strong executive presence
Demonstrable high level of stakeholder management
Ability to handle stressful situations and exhibit good-decision making skills
High Level of People Management Capabilities 
Delighting our Customers: Enhance the customer experience so that they feel appreciated, confident and inspired
Leadership: Engage people on the direction and goals for team or project and excellent role model.
Relentless Execution: Have cost-conscious and invest resources wisely (time, money and people) to deliver outstanding quality
Strategic Insight : Be innovative and develope creative ways of working to drive the business forward

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 


Plus, plenty more to enjoy!

#LI-Hybrid 


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Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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