Mobile Product Senior Specialist - Digital Sales Growth

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Designing the product strategy framework with a lifecycle approach to ensure a consistent end-to-end customer journey
• Driving innovation across the product landscape, supporting company growth while ensuring simplicity and best-in-class experience
• Collaborating closely with commercial teams, mentoring squad members on product knowledge, and leading training initiatives
• Developing solutions to simplify structurally and functionally complex product setups (e.g., eligibility rules)
• Identifying potential risks and implementing preventive actions to avoid commercial losses due to system vulnerabilities
• Monitoring all aspects of the product lifecycle and conducting analyses to sustain and expand product performance
• Formulating hypotheses and designing/executing A/B tests to gain deep insights into customer needs, personas, and journeys
• Staying up to date with emerging digital technologies to maintain a forward-thinking, tech-savvy approach
• Operating in alignment with agile principles and practices
• Proactively reducing potential customer complaints and taking preventive actions
• Working closely with IT teams throughout the product development lifecycle
• Plan and manage A, B and C type tasks, ensure proper tracking, and oversee the seamless launch of products into production.
• Closely monitor sales and customer experience complaints, esure proper routing, and rive their resolution.
• Track customers acquired through digital channels throughout their lifecycle, monitor their conversion into the base, and develop relevant offers and recommendations.
• Identify, track, and initiate automation opportunities throughout the product lifecycle

Who you are

• Experience in product management
• Min 3 years of telecommunications experience
• Experience with Agile methodologies
• Experience with process design tools
• Strong communication skills with a proactive approach
• Experience translating business requirements into technical requirements
• Strong planning & organizing skills
• Strong prioritization, problem-solving, and time management skills with the ability to meet deadlines
• Interest in innovative technologies such as Machine Learning and Generative AI
• Strong analytical and excellent problem-solving skills
• Knowledge of self-service experience design, digital product management, and customer-oriented product management
• Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or a related field
• Fluency in both English and Turkish
• Strong team player with excellent interpersonal skills, able to collaborate effectively with team members and stakeholders
• Flexible and willing to take on responsibilities across different domains (commercial, marketing, channels)
• Proven ability to manage multiple projects simultaneously across their lifecycle

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details. 

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.