NEM Operations Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

NW Experience Management Specialist
• Take necessary action for Customer tickets for mobile customer compliances.
• Customer Complaints Performance Management , Incident management, Event management activities
• Network Performance Monitoring
• Customer Complaints Ticket Management
• Detecting & Analysing Customer Management Problems
• Taking necessary actions for Customer complaints coming via email or tickets
• Publish the daily working reports
• Create tickets for Customer &Performance related Alarms
• Analyse the root cause of issues reported by the customer, detect & fix the problems, voice and data processes between E2E system & Troubleshooting
• Customer Satisfaction via network operations, also will support to EBU & COPS for Customer Complaint
• Research the ways of reducing customer complaint.
• Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans. (COPs, Central & Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core ,CPN Operations, NW Optimization, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team, NQ Team, Sales and CX Unit etc.)
Health&Safety
•To work in compliance with health & safety rules and policies, and to identify the risks related to the works/job
• To ensure to work safely and in good health, and provide a safe place of work,
Information Security
• Responsible for noting and reporting any deviations from the VTAS’s security policy and report all suspected security and/or policy breaches to VTAS FRS Management
• Protect access accounts, privileges, and associated passwords , and accept accountability for individual user accounts by maintaining confidentiality
• Understand and comply with the VTAS’s Information security policies & procedures, standards and guidelines.

Who you are

Technical / Professional Expertise
• Good communication skills
• Graduate from Electronic or Telecommunication Engineering
• Strong analytical skills and problem-solving abilities, ability to multi-task
• MS office applications
• Supply high concentration and attention.
• Ability to work in shift environment
• To have intermediate or advance level of English.
• Experienced at GSM,UMTS and LTE networks
• Good knowledge of operation
Competency / Performance Drivers
• Builds Trust: Open, trustworthy & trusting
• Commercial: Understands the value of profitable customers
• Cost conscious: Manages cost while maintaining profitability
• Courage: Positive & brave
• Curious: Seeks opportunities to learn & develop
• Dependable: Takes personal responsibility
• Driven: Can do, delivers, drives Vodafone to win
• Focused: Rigorous, manages on time and resources
• Goal Oriented: Sets & priorities challenging targets
• Imaginative: Thinks laterally & innovatively
• inspirational: Inspires & influence stakeholders
• Judgement: Displays sound judgement, makes effective, timely decisions
• Listens: Listens and understands customer needs
• Manages Change: Works effectively in a changing environment
• Risk Aware: Manages risks
• Service oriented: Delivers outstanding customer service
• Team Working: Works collaboratively with others

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 


Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye


Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.