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Pega Campaign Developer UK

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  Türkiye
Date Posted:  12 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

 

To design, develop, and implement Always On Marketing (AoM) actions and campaigns, ensuring high-quality, right-first-time delivery and seamless deployment to production environments. This role demands a strong understanding of campaign management platforms, the ability to leverage data-driven decision-making, and problem-solving skills to create effective omnichannel customer experiences.

Key accountabilities and decision ownership:

 

  • Translates messaging requirements from business stakeholders into decisioning strategy design.
  • Designs, builds and tests data-driven decision-making strategies and customer segments to enable seamless Always On Marketing (AoM) and outbound campaigns that align with business objectives.
  • Configure the decisioning tool channel templates with the right data to support the presentation of copy, content and personalisation in customer facing channels - For example, this could be in emails, text messages, app notifications, and so on.
  • Helps business stakeholders  understand any operational decisioning queries (e.g. why certain customers received certain communications).
  • Create, update, and maintain comprehensive process documentation, ensuring a persistent knowledge base is available for current and future developers, contributing to continuous learning and development within the team.

Core competencies, knowledge and experience:

 

  • Proficiency in Campaign Management Tools: Expert in the use of campaign management software, such as Pega (preferred), Unica, Chordiant, Adobe Campaign, etc. This includes a robust understanding of tool-specific features, capabilities and best practices for optimizing campaign effectiveness.
  • Quality Assurance & Testing: Experience in implementing quality assurance protocols and conducting comprehensive testing to ensure error-free campaign deployment.
  • Proactive and Tenacious Problem-Solver: Exhibits a proactive and inquisitive approach, demonstrating a strong drive to delve into issues, ask pertinent questions and explore innovative solutions. Showcases exceptional tenacity in addressing and overcoming challenges, with a commitment to problem-solving and process improvement.
  • Effective Conflict Management and Prioritization: Demonstrates exceptional ability to adapt to changing business demands, effectively prioritizing tasks to align with strategic objectives. Excels in managing stakeholder expectations and resolving conflicts, ensuring a focus on productive outcomes and maintaining strong relationships.
  • Platform Migration Experience: Previous experience with migrating between different campaign management platforms would be highly beneficial.
  • Effective Communicator: Able to translate and articulate complex technical solutions into simple, easy-to-understand language for non-technical stakeholders.

Must have technical / professional qualifications:

 

Pega Certifications: Holding relevant Pega certifications such as Pega Certified Decisioning Consultant (PCDC) or similar would be highly beneficial.

 

 

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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