Product Lead - Mobility

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Design and implement efficient processes across different departments, ensuring all modifications are well-documented.
• Develop and monitor critical KPIs to measure process performance and implement necessary adjustments.
• Facilitate training sessions and workshops to enhance team capabilities in process management.
• Collaborate with senior management to align processes with overall business strategies.
• Ensure compliance with industry standards and best practices in process management.
• Align with the Product Owner for the squad or segment on how the proposition and desired customer experience fit into the overall strategy for the segment/squad;
• Act as accountable for shaping objectives and delivering the business value of mobility products & services in all digital VBU customer product platforms, closely working with mobility partner ecosystem on to be enabler for new services and technical capabilities, focusing on process development within squad to serve the best customer experience & increase loyalty, and create efficiency for B2B customers.
• Act as a strong voice to shape the desired customer journeys including a digital first mind-set;
• Collaborate with other teams to gain customer/market insight for new products and product enhancements/redesign and to plan the commercial delivery of the products;
• Track performance (financial, technical, CX ) of products reports to ensure the corrective actions and developments are undertaken to achieve the planned objectives and to remain competitive against the competition;
• Collaborate with other teams to gain customer/market insight for new products and product enhancements/redesign and to plan the commercial delivery of the products
• Cooperate with IT and Customer Operations teams to provide input to ensure successful operations and customer care for the products developed;
• Analyze competitors’ products and communicate competitive threats and opportunities to leadership and prepares product competition analysis;
• Continously follows up technological trends, competitors’ products and communicates competitive threats and opportunities to leadership;

Who you are

•    BSc. degree in Business Administration, Industrial Engineering, Electrical/Electronics Engineering or similar field, with 3+ years of experience in process management and product management
•    Experience specifically in process management.
•    Demonstrated experience in process lifecycle management, including creation, measurement, improvement, and documentation.
•    Experience in product management of enterprise mobility domain products (tariffs, terminals, etc).
•    Expertise in creating and optimizing process workflows, with the ability to document each step effectively.
•    Proficiency in identifying, measuring, and reporting key performance indicators (KPIs).
•    Ability to lead continuous improvement initiatives to enhance business outcomes.
•    Strong analytical skills to troubleshoot and resolve complex process issues.
•    Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
•    Product/Initiative Life Cycle Management experience
•    Project management and analytical thinking skills
•    Multi-task management
•    Problem solving & data driven decision making
•    Results-driven and delivery-focused
•    Strong Presentation & communication skill
•    Ability to manage / coordinate simultaneous projects, balance competing priorities with good judgment, proactively problem-solve, and meet deadline
•    Agile / Scrum process experience

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 


Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye


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Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.