Solution Architect

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Date: Nov 18, 2025

Location: Istanbul, TR

Company: Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose
Solution Architect in Customer Management domain will:
 
* Lead domain visioning and roadmaps aligned with enterprise strategy.
* Define strategic/tactical solutions and influence stakeholders.
* Focus on long-term architecture and strategy for Customer Management.
* Oversee architecture for cross-functional, multi-platform systems.
* Collaborate with Enterprise Architects for alignment.
* Ensure high-value architecture and design artifacts.
* Work with business stakeholders to develop IT strategies.
* Lead complex initiatives involving multiple departments and technologies.
* Manage domain portfolio lifecycle and drive innovation, including overseeing CRM-related solutions (Customer, Inventory, Loyalty, Lead Management, Service Request & Complaint, VAS, Messaging, Promotion Management, Lead to Order Sales Automation), identifying opportunities for improvement and innovation, and establishing communication channels to monitor user experience proactively. This responsibility covers the entire Mobile Telco and Non-Telco business domains, and partially covers the Fixed Telco business domain.
 
 
Responsibilities
Technical:
 
* Ensure agile squads deliver solutions aligned with domain architecture principles.
* Lead SDLC activities for strategic initiatives.
* Implement DevOps tools and lifecycle processes.
* Collaborate with Ops/Infra teams for system dimensioning.
* Review and approve vendor design documents; monitor development.
* Adapt existing domain architecture to Event-Driven Architecture (EDA), create target architecture and roadmap.
* Define AI use cases, build roadmap for implementation, and drive execution.
 
Non-Technical:
 
* Manage vendors and contracts.
* Execute RFQ/RFP processes.
* Support budgeting and financial planning.
* Contribute to shareholder relations and reporting.
* Mentor and guide team members.
 
 
Key Accountabilities
 
* Deliver domain architecture strategy and ensure compliance.
* Drive adoption of DevOps and agile practices.
* Maintain scalability and performance.
* Ensure vendor deliverables meet quality standards.
* Lead high-impact projects with cross-functional teams.
 
 
Key Activities / Decision Areas
 
* Approve architecture and design decisions.
* Decide on technology stack and integration approaches.
* Evaluate and select vendors and solutions.
* Prioritize initiatives based on strategic alignment.
* Monitor KPIs for solution performance and user experience.

Who you are

Qualifications
Education & Experience
 
* Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
*Minimum 7+ years of experience in software analysis, design, development, and architecture.
* Proven experience in leading complex, cross-functional IT initiatives.
* Knowledge and experience in business processes related to the domain responsibilities (Customer, Inventory, Loyalty, Lead Management, Service Request & Complaint, VAS, Messaging, Promotion Management, Lead to Order Sales Automation) is a strong plus.
 
Technical / Professional Expertise
 
* Strong knowledge of software architecture, design patterns, and development technologies.
Expertise in:
 
* Programming & Architecture: Java, J2EE, REST, SOAP, Web Services, Microservices.
* Cloud & Containerization: RedHat OpenShift, Docker, Kubernetes.
* Databases: Oracle, PostgreSQL, NoSQL (Cassandra, MongoDB).
* DevOps & Automation: Jenkins, Ansible, Terraform, Puppet.
* Event-Driven Architecture: Kafka or similar event streaming platforms.
* AI & Data: Familiarity with AI/ML concepts and integration strategies
* Siebel IP15 or later versions is considered a strong advantage.
 
* Strong understanding of agile methodologies (Scrum, Kanban) and SDLC.
* Knowledge of test automation, CI/CD, and performance optimization.
 
Competency / Performance Drivers
 
* Leadership and stakeholder management skills.
* Strong analytical and problem-solving abilities.
* Excellent communication and negotiation skills.
* Customer-focused, solution-oriented, and team player.
* Ability to mentor and guide less experienced staff.
* Eagerness for quality and continuous improvement.
* Fluent in English; experience in international environments.
* Ability to maintain an Enterprise Architecture (EA) perspective, ensuring alignment of domain solutions with overall enterprise strategy and architecture principles.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:
 
•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 
 
 
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
 
 
 
 
 
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.