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M-Pesa MGR Operational Resilience & BCM

Aggregate function:  Directorate
Business Area:  Local Directorate
Posting Country:  Congo, the Democratic Republic of the
Date Posted:  26 Oct 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

This poistion's main purpose is to lead the Vodacash Business Continuity and Operational Resilience capability, so that important business services such as payments, transfers, cash-in/cash-out and the agent network keep running, or recover within approved impact tolerances, when severe disruptions occur.

The role sets policies, coordinates and challenges first-line preparedness, and gives Management and the Board a clear, independent view of Vodacash’s resilience. In doing so, it protects customers, reputation and financial stability, and supports compliance with BCC and Group requirements.

Core Responsibilities

  • Own and maintain the BCM and Operational Resilience policies and methodology.
  • Coordinate Business Impact Analyses and review the adequacy of business continuity and disaster recovery plans owned by first-line teams.
  • Identify important business services, map their end-to-end dependencies, and facilitate Board-approved impact tolerances.
  • Plan and run continuity exercises and severe but plausible scenario tests, and track remediation closure.
  • Assess critical third-party and intra-group dependencies, including exit and substitution arrangements.
  • Support the crisis management team during major incidents and lead post-incident reviews.
  • Promote resilience awareness and training across the business, while providing constructive challenge.

Key Knowledge

  • BCM and operational resilience methods: BIA, recovery strategies, RTO/RPO, important business services, impact tolerances, severe but plausible scenario testing;
  • Standards and regulations: BCC Instruction 36, ISO 22301 and ISO 22316, the BCBS Principles for Operational Resilience, and the Principles for the Sound Management of Operational Risk.
  • Operational risk framework: RCSA, KRIs, loss and incident data, risk appetite.

Core Compentencies

  • Analytical thinking: maps complex end-to-end dependencies and spots single points of failure.
  • Facilitation: runs effective BIA workshops and tabletop exercises with senior participants.
  • Communication: writes concise, decision-oriented reports for executives in French and English.
  • Programme management: plans and delivers a multi-year resilience programme accross many stakeholders

Qualifications

  • Degree in Business, IT, or a related field.
  • At least 5 years' experience in business continuity, operational risk or technology risk, ideally in banking, mobile money or telecoms.
  • ISO 22301 Lead Implementer certification is an advantage.

Key Performance Indicators

  • 100% of critical processes covered by current BIA and approved BCP.
  • 100% of important business services mapped with approved impact tolerances.
  • Material remediation actions closed on time; resilience reporting delivered every quarter.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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