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MGR Mpesa Sales & Distribution Kinshasa

Aggregate function:  Commercial
Business Area:  Local Commercial Operations
Posting Country:  Congo, the Democratic Republic of the
Date Posted:  19 Dec 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose

The incumbent will be Responsible for M-Pesa strategy in the Kinshasa region. He will manager and supervise M-Pesa teams and channels in the region to deliver organization objectives. He will lead allocated market in terms of acquisition of new customers, availability of agents’ outlets, availability of E-Money/Cash, POS visibility, products penetration, and quality of services. Will lead all sales & distribution channels in the market to execute commercial activities and initiatives to achieve all allocated KPI’s.

Key accountabilities and decision ownership

  • Manage customers acquisition in the allocated market.
  • Strategically Build strong distribution infrastructure including Trade partners and sales teams.
  • Manage Creation of demarcated trade routes and allocated respective channels to service the route.
  • Ensures that M-Pesa brand is visible in the Region.
  • Manage teams Productivity and KPI delivery in the region.
  • Manage Cascading performances targets for supervisors & TDR’s and Trade partners in your market.
  • Plan Mystery shopping, brand audit, agent audits
  • Ensure that all outlets have float/cash availability within the set standards
  • Ensure that agent issues are addressed within SLA
  • Ensure that customer issues in outlets are addressed
  • Ensure that all planned activities are executed by all teams in the region.
  • Regional managers will be accountable for Trade Malpractices in the region.
  • Ensure the management of Trade Developers/Partners.
  • Manage distribution partners/Banks
  • Consistently interacting with external partners and other department within and outside the organization.
  • Control and manage liquidity level on daily basis
  • Ensure the implementation of all promotion in his area
  • Ensure visibility deployment and evaluation
  • Ensure creation and deployment of agents and walkers
  • Ensure regular reports are shared with the management team

Core competencies, knowledge and experience

  • Excellent interpersonal skills
  • Excellent Oral and written communication
  • Excellent in Planning and organization
  • Customer and action oriented
  • Bilingual- English (Level 4) and French (Fluent)
  • Ability to work under pressure and stress
  • Multitask and ability to handle complexity
  • Good computer user knowledge skills (Excel, power Bi, PPT, SQL and Word)
  • Good numeracy/analysis skills

Must have technical / professional qualifications

  • At least 3 years of Proven work experience as a commercial/sales skill.
  • Readiness to work in the Market.
  • Excellent organizational skills, with an ability to prioritize important projects.
  • Strong communication skills and capability to manage teams
  • Sales techniques
  • A bachelor’s degree in business management, economics or related degree from a 4-year college
  • Business Development Approach is required.
  • Execution agility in the market
  • Vodacash processes knowledge would be an advantage
  • Data driven decision making

Key performance indicators

  • Revenue generated in your market
  • Number of new Customers (Net Addition) and customer base growth
  • Float level exchange between Agent & super agents
  • M-Pesa penetration in GSM base
  • M-Pesa Product penetration
  • Market share in terms of customers and revenue
  • Share of Visibility and customers NPS in his region

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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