Senior Portfolio Manager
Role Profile
Role title: Senior Portfolio Manager- Australasia & ASEAN
Function: Group Technology
Department: Vodafone Business Technology Solutions
Reports to: Rest of Aisa & ME regional lead
Location: Kuala Lumpur, Malaysia
Role purpose
The Portfolio Manager is responsible for presales engagement, solution design, and delivery for Vodafone Business customer solutions. This role primarily supports customer headquarters in Southeast Asia and Australasia, addressing demand for global products and multinational deployments. It encompasses end-to-end accountability for achieving successful business outcomes in line with defined contractual requirements and deliverables.
This is a critical leadership role and is fundamental to the success of Vodafone Business in delivering and operating end-to-end solutions for our largest, strategic, multinational customers. Starting in the pre-sales phase it is the single interface between Vodafone Business and Vodafone Business Technology Solutions for customer opportunities ensuring that what we consult and sell, can be delivered and operated. Customer requirements are clear and translated into a solution design, all risks are known & documented with regular and standardized status updates provided back to Vodafone Business & its customers.
During the sales engagement, the regional lead will be accountable for ensuring that VBTS input is provided into the Sales, Product and commercial strategy on specific deals/Verticals(e.g. Finance, Energy, Manufacturing and Logistics, etc ). The regional lead will be accountable for ensuring that customer opportunities are signed-on (during the EDRA process) based on agreed criteria within VBTS.
During the Sell phase and Build phase, the regional lead will have strong stakeholder relationships with the Customer, Sales, Finance, Legal, and Commercial, Supply Chain, Product, LOB and VBTS functions.
Once in the delivery phase the project teams will then evolve to take on the responsibility for design and project implementation. The regional lead will then lead all aspects of portfolio delivery encompassing ~5 projects and programmes, a team of ~10 Project and Programme Managers, virtual team of ~10 Design resources with a TCV in excess of £50m.
Transforming service delivery for Vodafone business customers, the solutions will often be technically complex and often non-standard. The regional lead will be accountable for managing; project budgets, deliverables, milestones and timescales for the portfolio to ensure all contractual obligations are met and ensure profitability for Vodafone business. Ensuring all projects are aligned to Vodafone governance and reporting.
Accountable for customer governance, escalation, stakeholder management in Pre-sales, design, delivery, engineering & operations (where applicable). Accountable for resolving issues in processes, tools and ways of working which impact customers deliverables. Drive requirements & prioritisation for product enhancements, process, tools and capability enhancements, which affect customers.
The regional lead will manage project teams scaled depending on customer demand. They will be accountable for developing and maintaining relationships with the key stakeholders, third parties and other external bodies to ensure a positive outcome and be responsible for the performance of the design and delivery.
Based on the above requirements, the right candidate will be a high calibre individual with a background and extensive experience in technology programme delivery to corporate customers. They should be capable of setting the strategy for the team but also be comfortable in operating in a ‘hands on’ fashion with a particular affinity for the execution phase of each delivery.
He/she should be capable of fostering cooperation with the different layers of Vodafone business. They should be a dynamic, agile, innovative leader who has the ability to leverage others’ performance without direct line management control and deal with ambiguity.
What you’ll do
Key accountabilities and decision ownership:
• Lead and direct the project teams, ensuring the highest levels of customer satisfaction within sell and build for all customer business outcomes.
• Act as senior, POC to the Customer and internal stakeholder for all design, product and delivery matters
• Oversee all design and delivery activities and reporting
• Define and manage design and delivery activities to meet Vodafone business project delivery financial performance
• Be accountable for the performance of the customer solution design and delivery team.
Who you are
Core competencies, knowledge and experience:
• Extensive Programme Management skills and experience (15+ years)
• Extensive experience in Product and design understanding and impacts to delivery and operations.
• Successful record of accomplishment of Programme/Project Managing complex international inter-company initiatives.
• Management of multiple stakeholders, with a range of cultural backgrounds.
• Ability to manage from a distance, resources who work for other organisations.
• Excellent communications skills and established team player with well-developed influence and relationship management skills.
• Strong ability to manage complexity in a highly matrixed global organisation.
Must have technical / professional qualifications:
• Proven leadership experience with a track record of managing global teams of 50+
• Demonstrable experience of relationships at C-Levels within the Client Organization
• Educated to technical degree/masters level.
• Project Management qualification (equivalent Prince 2 Practitioner or PMP)
• Programme Management qualification (MSP) and Service Management qualified (ITIL Foundation and/or Practitioner) advantageous for position.
• Fluent English written and spoken, multi-lingual skills preferable.
• Strong exposure to commercial management and contractual negotiation experience.
• Design and architecture experience and industry awareness (e.g market trends on Products and customer demand).
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.