Business Digital Manager
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
The Business Digital Manager plays a pivotal role in supporting the Tribe Leader by overseeing the management of resources across Squads and Chapters, while leading transversal initiatives with a strong focus on delivering business outcomes. This role acts as the People Manager for all Tribe resources, with the exception of Product Owners, who report directly to the Tribe Leader. As a senior functional expert, the Business Digital Manager is responsible for managing the performance and development of Squad members, promoting functional excellence, and fostering a culture of innovation. The role ensures alignment with Vodafone’s agile delivery model and contributes to the continuous evolution of digital capabilities. In addition, the Business Digital Manager facilitates knowledge sharing and collaboration across Chapters, within the Tribe, and between Tribes—enhancing cross-functional interactions and driving synergies. This role has a special focus on commercial and e-commerce domains, reporting directly to the Tribe Leader, and is instrumental in shaping and executing the digital strategy that supports Vodafone’s business growth.
What you’ll do
- Responsible for the business and commercial results across Enterprise Digital Channels;
- Is permanently aligned with VBU regarding the commercial plan;
- Is permanently aligned with the Tribe Leader and the Tribe Goals to give chapter members clear guidance regarding priorities;
- Leads and develops the abilities and skills of the members of the chapter, increasing their productivity in the delivery of value for customers;
- Facilitates interactions and alignment between the chapters and the Squads;
- Acts as a mentor and establishes regular feedback sessions with chapter members to follow their PD;
- Acts as servant leader, rather than line manager, maturing the organization readiness, as opposed to controlling the work, and guaranteeing that chapter members have adequate conditions to work;
- Defines the professional standards/work methodology in the chapter and Identifies improvement opportunities of the workflows;
- Promotes innovation and continuous improvement together with scalable and sustainable development within their practice area;
- Works with the Tribe Lead to provide workforce planning, to include recruitment and development;
- Work with stakeholders from business areas to define initiatives that maximizes business and commercial outcomes;
- Track implementation;
- Monitor results;
- Identify opportunities to improve KPIs;
- Comfortable working with a wide range of stakeholders, technical and functional teams.
Who you are
- Master’s or Bachelor’s Degree in Management, Business Administration, Economics, Computer Science, Information Systems or other related field;
- Minimum 5 years of experience in project or product management, consulting, marketing or similar; Preferably with previous experience as a Product Owner or similar role;
- Strong project management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
- Excellent analytical and problem-solving skills with a data-driven approach to decision-making;
- Able to tackle challenges, understand root causes and make informed decisions in order to deliver business impact;
- Understands agile methodologies (e.g. Kanban, Lean, Scrum, Design Thinking) and applies agile ways of working. Is a role model of the agile mind-set and principles;
- Exceptional communication and collaboration skills, with the ability to effectively influence and align cross-functional teams and stakeholders;
- Highly energetic, with a 'can-do’ attitude and a desire to self-develop;
- Strong knowledge of ecommerce, online sales processes, and customer journey’s optimization, with focus on driving conversions and sales;
- Knowledge of Telco industry is a plus;
- Nice to have: familiarity with Jira, Pega Marketing, React;
- Proficiency in English and Portuguese.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
- Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
- Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
- Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
- Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft);
- Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.