Major Account Manager
What you’ll do
- Provides expert knowledge and is responsible for driving delivery of the direct sales activities through face-to-face, inbound/outbound phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers.
- Focusing on new business and developing existing customer accounts for higher penetration through customer account management.
- Focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers. Reports to Sales Manager.
- Executes the ti mely delivery of sales acti viti es, in line with sales targets, around customer acquisiti ons, customerretenti ons and customer care within assigned sales segment (including Consumer or Business);
- Ensures that the sales soluti ons for customer needs and requirements are aligned to the Vodafone sales strategy;
- Plans and develops a customer specifi c strategy and business plan in line with Vodafone's product and serviceportf olio;
- May guide team in understanding the customer industry;
- Builds and maintains strong relati ons and works closely with internal stakeholders to deliver acti viti es in responseto internal/external business issues that impact upon revenue, cost or margin;
- Demonstrates strong communicati on skills and eff ecti vely interacts with wider stakeholder groups;
- Works eff ecti vely with colleagues to infl uence customers decisions through specifi c sales skills and product andindustry knowledge;
- Uses best practi ce knowledge to provide thought leadership for delivery of negoti ati ons and signing up contracts;
- Infl uences customer decisions through specifi c sales skills and product and industry knowledge;
- Cooperates with internal teams (e.g. Technology, Marketi ng, Commercial Management) on the preparati on ofindividual business customer soluti ons based on customer requirements.May provide informal guidance to juniorstaff .
Who you are
- Bachelor's degree;
- High customer orientation;
- Planning & Organising;
- Team & Collaborative Working;
- Effective Relationships & Networking;
- Effective Communication & negotiation Skills;
- Results Focused;
- Thinking & Acting Strategically;
- Long life learning awareness;
- Experience in selling technical solutions and solid knowledge of the IT sector;
- Driver’s License;
- English/Portuguese Language proficiency.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.