Apply now »

CVM Manager

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  Portugal
Date Posted:  11 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What's in it for you

  • Define and articulate CVM Campaigns with Vodafone Business Segments through the analysis of clients information and commercial leads’ creation;

  • Management of client’s life cycle outbound campaigns (SMS, E-mail, Push Notifications,…);

  • Define requisites and follow-up projects' implementation

  • Define and articulate NBA Campaigns with commercial channels and customer care;

  • Optimize CVM campaigns and develop digital customer journeys;

  • Analyse and identify business opportunities through the clustering of B2B universe of clients and prospects;

  • Analyse and understand the campaign and channel performance (direct, indirect, retail, digital);

  • Promote process optimization, testing the effectiveness of different courses of action and the accuracy of the information;

  • Work closely with commercial teams, in order to implement solutions, monitor and continuously improve results.

What you’ll do

  • Identify opportunities to increment value;

  • Forecast campaigns & models results;

  • Track implementation;

  • Monitor results;

  • Continuous improve results;

  • Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions;

  • Ensure the quality of the information in the multiple sources/systems;

  • Comfortable working with a wide range of stakeholders and functional teams.

Who you are

  • 3 to 5 years of experience in marketing, campaign management and/or customer segmentation fields, or similar;

  • Good Office skills (Excel, Powerpoint, Access,…);

  • Nice to have: familiarity with Pega Marketing (Campaign Management);

  • Strong problem solving skills with an emphasis on business development;

  • Analytical thinking with a strong desire to deliver and develop;

  • Good communication and presentation skills;

  • PMO and implementation of projects end2end (data interpretation, presentation of scenarios and implementation of the solution).

Who we are

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »