Manager - Product Mgmt - B2B Network Services, Media & Unified Comms
What you’ll do
This Management role will be responsible for the portfolio of B2B products and services and for prioritising and ensuring the successful delivery of projects. In this role, you will be responsible for contributing to the vision for development of Network and Unified Comms’ services, for leading a team of product and marketing managers, and for proactively identifying key projects’ challenges and risks, supporting product managers to improve efficiency, and ensuring initiatives are aligned with other internal areas roadmaps (such as commercial areas, IT, CVM, brand, among others).
- Identify, develop and manage a consistent portfolio of products and services that supports Vodafone strategy for business customers, in the Unified Communications, Fixed Data Connectivity and Media area
- Coordinate a team of product and marketing managers responsible for the previously mentioned areas
- Define a 2-3 years’ product vision and strategy in the Unified Communications, Fixed Data Connectivity and Media areas, working closely with local departments - ensuring tailored strategies based on unique local needs - while maintaining a shared group vision, within the framework of the Product Operating Model
- Analyse market opportunities, develop compelling business and value cases for new products and evaluate pricing models for new solutions and products
- Define business and user experience requirements for the development of new solutions, and evolution of existing solutions, engaging with Vodafone internal teams and external technology partners
- Participate in the elaboration of market consultations and in the contracting processes with service and solution providers, in alignment with the Supply Chain team
- Ensure compliance of products and services with Vodafone’s data protection and cybersecurity policies, in coordination with the areas of privacy and technology, and cooperate with the legal area in the elaboration of the solutions terms of service
- Monitor IT and Engineering development projects, from a business requester perspective, until the go live
- Ensure the definition of pre-sales, delivery and support processes, in cooperation with the responsible operational areas
- Create Product documentation, to be provided to Commercial areas, in alignment with Brand team
- Cooperate with Vodafone Academy team, in the training of commercial areas
- Ensure with Commercial, Support and CX areas the collection of customer feedback, to ensure proper management of the life cycle of existing products
- Monitor the performance and support the life cycle of products and solutions, until their end of life
- Cultivate a culture of innovation, fostering expertise and facilitating continuous learning programs with focus on the customer
- Ensure that services/products generate high levels of satisfaction/NPS
- Execute the strategy in the Unified Communications, Fixed Data Connectivity and Media areas, through the development of offers that support revenue growth in this area, ensuring adequate pricing and margin
- Ensure the selection of reliable partners and adequate support processes
- Manage the existing products’ portfolio from a product management perspective, during their lifecycle
Who you are
- Degree in Business, Engineering, Computer Science, or related fields
- 5 years of experience in a similar area (product, project management, pre-sales, go-to-market or technology)
- Project Management skills, coordination of multi-role teams and management by objectives
- Technology savvy, with strong learning ability
- Good organizational and personal interrelationship skills
- Ability to communicate and influence
- Fluency in written and spoken Portuguese and English
- Ability to make C-level presentations
- Management/supervisory previous experience is a plus
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.