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Webchat Team Leader 42.5 hours/week - Liverpool Church Street

Aggregate function:  Consumer
Business Area:  Local Retail
Posting Country:  United Kingdom
Date Posted:  14 Nov 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Liverpool Church Street + Hybrid
Salary:  up to £ 38,000 per annum + bonus
Hours: 42.5 hours per week

Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. 
Please note if your application is successful your personal details and application will be shared with our Franchise Partner.
 
What will you be doing?
We are searching for talented individuals to join us on Webchat within our growing team in our Vodafone Liverpool Church Street Partner store. In this role, you will lead, motivate, coach and develop a team of Webchat Advisers to deliver an exceptional customer experience and exceed performance targets. By interacting directly with customers through an online conversation platform, you will understand their needs, build trust and create a personal experience to be remembered.

 

Who are we looking for?
We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day. We are looking for people who are level-headed, have a mature mind-set, combined with enthusiasm, energy and drive. In addition to previous team leader/management experience, a clear commercial understanding and the ability to identify potential opportunities, as well as holding strong communication skills will be key to this role.

 

What’s in it for you?
This role offers a competitive salary, great incentives and bonus. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! 

 

Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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