Client Support Specialist
Location: Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
- To support Client Sales Managers by actioning administrative activities related to Opportunity development through to contract implementation and revenue recognition.
- Ownership of processes such as CPQ/quoting tool input, credit checks, savings analysis, formatting of proposal documents, order raising, raising POs and GRN-ing and then working with billing/finance to ensure that invoices are timely and forecasted correctly.
- Where applicable, ownership of the Pre-Sales statement of works process from initial customer request to signature to deliver project work for VF. Collaborating with the customer and internal solution/project teams etc as required to achieve customer SLA’s.
- Be the point of contact for one, or more customers ensuring knowledge of the customer, our contracts, processes, and vertical industry. Create and own the sales support process/customer documentation for your given customers, ensuring no disruption during absence.
- In life engagement with customers – positioned as a key part of the Account team on aligned customers and as the go to person for assisting with BAU issues, credit management and where support is needed to align various parts of our business.
- Responsible for assisting Sales lead with the Account Development plan – including and not limited to landscaping of customer’s sales addressable market, helping with lead generation through social media platforms, understanding of customer’s vertical and trends.
- Will need to be able to prioritise workload effectively and set clear expectations around timescales. Also be able to deal with internal teams and delegate ownership of tasks where appropriate.
This role will be predominately home based with some travel to customer and office locations.
Who you are
As part of this role, you will be accountable for taking proactive steps to improve our business performance and raise our relationship Net Promoter Score (rNPS). You will be responsible for managing a range of administrative tasks essential to progressing the sales cycle through to revenue recognition. This includes analysing customer requirements, assessing feasibility, using quoting tools, conducting savings analyses, preparing proposal documents, managing internal purchase orders, and overseeing invoicing processes.
You will also manage small renewal opportunities for designated customers and deliver product-specific sales campaigns tailored to their needs. Regular interaction with these customers is expected, including providing reporting packs, assisting with in-life service issues, escalating and resolving debt concerns, and acting as an alternative point of contact to the Sales team.
A key part of your role will be to develop a deep understanding of your aligned customers. This involves staying informed about industry developments, vertical market performance, and competitor activity to help drive Account Development Plans (ADP).
You have a solid understanding of sales processes and are proficient in using tools such as Ignite, Swift, and CPQ. You bring experience working with business customers, ideally within a sales or target-driven environment. Your communication and relationship-building skills are excellent, both in writing and verbally, and you are comfortable engaging with large enterprise customers as well as internal teams. You are also highly capable of managing your own workload effectively on a day-to-day basis.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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