Presales Support Executive
Location: Independent Worker
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and Vodafone benefits
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
The Pre-Sales Support Executive role provides pre-sales support for low complexity customer requirements across a range of Vodafone Business solutions and services. This role is an entry point into the Business Pre-Sales job family, it is critical in our continued support and growth of our Sales Segments by performing two key functions, in life quotations and supporting more senior pre-sales colleagues working on more complex opportunities.
The Pre-Sales Support Executive will work with other members of the Vodafone team including Sales, Project Management, Delivery, Service and Commercial Management teams to ensure that all designed solutions are fit for purpose and can be readily deployed and operated by Vodafone Business in a profitable manner.
The role will involve dealing with the full range of products and services offered by Vodafone Business and will include working with technologies from mobile, IOT, Fixed Networks, Security and Cloud based services.
Key accountabilities
Preparation of customer quotes
- Responsible for translation of customer requirements into Vodafone products and the provision any associated quotes and design information.
- Responsible for the capture of all associated costs, and technical elements required for each quote.
- Responsible for meeting all associated customer quote Service Level Agreements.
- Responsible for the creation of clear and unambiguous quotes to ensure all have the appropriate term, recurring and non-recurring elements.
- Responsible for managing the daily workload, using the appropriate tools to allocate and respond to quotes.
Support of complex bids and solutions.
- Responsible for small less complex work packages as part of an overall solution.
- Responsible for delivering clear communications and outputs to aid the solution owner in the delivery of the overall solution.
- Responsible for ensuring all solutions adhere to the Vodafone Way of Design methodology.
- Responsible for the communication of all associated risks and impacts to the solution owner.
- Responsible for working with other areas such as product or other subject matter experts to get more detail and support when required.
Additional supporting roles
- Responding to any “Ask a Friend” queries from the sales or service communities.
- Participation in delivery governance process when required.
- Work with supporting teams to guide where improvements to processes and tools can be made.
Who you are
- Knowledge of Vodafone Business and its products and services.
- Ability to work in virtual teams.
- Excellent written and verbal communication skills with the ability to present solutions in a clear and concise manner.
- Experience working in a sales or customer facing role within the Technology/Telco sector.
- Strong personal impact, self-disciplined and personal drive.
- Willingness to develop and adapt to meet changing client and market expectations.
- Significant problem-solving ability using innovation and initiative.
- Excellent interpersonal and analytical skills with an eye for detail.
- A team player willing to support and work with and for others.
- Desirable - have some experience of one or more key technologies such as WAN/LAN/UC/IOT/Cloud & Security.
- Desirable – knowledge or experience of the ITIL framework.
- Desirable – understanding or knowledge of public sector frameworks.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.