Business Assurance Lead

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced transformation leader to drive strategic change and operational excellence across international Business Assurance. Reporting to the Head of Business Assurance, the individual will guide global teams across VGE, Vodafone Three (UK), IoT, VCS, VRS, Automotive, and Satellite business units. The role focuses on building a strong second-line assurance capability, strengthening risk and control frameworks, leading cross‑market transformation, and championing innovation across global communities of practice.

• Lead, inspire, and develop international teams, fostering collaboration across markets and business units.
• Oversee the transition to a mature second-line assurance capability, embedding best practices and advanced methodologies.
• Expand the LRAM (Leakage Risk Assurance Management) product portfolio and enhance Business Assurance visibility across operating companies.
• Build trusted and effective relationships with senior internal and external stakeholders, ensuring alignment with business goals and regulatory expectations.
• Strengthen and improve controls frameworks to identify, assess, and mitigate operational and financial risks.
• Drive process standardisation by identifying leakage risks and collaborating with technology and business owners to resolve them.
• Define KPIs to evaluate effectiveness and efficiency of end-to-end processes while monitoring their performance.
• Identify and recommend optimal delivery models for Business Assurance in partnership with local markets and VOIS.
• Utilise data analytics to generate insights and support decision‑making for extended initiatives across Vodafone markets.
• Lead communication and engagement across global stakeholder communities, ensuring clear messaging and collaborative outcomes.
• Act as a role model within the global community of practice, promoting diversity, inclusion, and innovation.

• Exceptional leadership and communication capability, with experience engaging diverse and senior stakeholders and navigating complex discussions.
• Strong change management experience with a global outlook and cross‑cultural understanding.
• Proven ability in leading virtual teams and managing off‑shoring or large‑scale transformation programmes.
• Strong business acumen with the ability to diagnose varied business challenges and propose innovative solutions.
• Comfortable working in volatile or ambiguous environments with a resilient and collaborative approach.
• 15+ years’ experience in blue‑chip finance environments or shared service centres, including experience in global business process management.
• Expertise in Margin Assurance processes, with experience leading projects beyond standard operational activities.
• Strong financial understanding and commitment to maintaining a robust control environment.
• Demonstrable record of delivering people‑centred change initiatives.
• Ability to influence without authority and navigate organisational dynamics effectively.
• Authentic leadership style aligned with personal and organisational values.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

The opportunity to work at global scale across multiple Vodafone markets and business units.
• Exposure to strategic transformation programmes shaping Vodafone’s international assurance landscape.
• A collaborative environment where innovation, inclusion, and continuous improvement are encouraged.
• The chance to influence senior leadership and drive cross‑market impact.

• Advanced transformation leadership in multi‑country, matrixed environments.
• Driving large‑scale assurance and risk framework evolution.
• Enhanced cross‑market stakeholder engagement and influence.
• Strategic data‑driven decision‑making using analytics for assurance and optimisation.
• Leading global communities of practice and promoting inclusive leadership.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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